NCL Gatawy ship is too big for this Baltic cruise

We chose this NCL Getaway Ship cruise, 6/12/17 thru 6/21/17, Copenhagen, Warnemunde (Bering), Tallinn Estonia, St. Petersburg, Helsinki, Stockhom, Copenhagen, as a vacation to celebrate our anniversary and a birthday.  We also booked land excursions for touring Bering and St. Petersburg.

It turned out to be a bad choice.

We had a serious problem in the morning of the second day when the ship got close to Warnemunde.  The sea channel leading to the pier is only 100 meters wide which is not much wider than this big ship.  The captain determined that the sea current was too strong in the channel and decided to circled outside of the channel, eventually for a day and a half (no joke), in order to wait for the sea current to slow down.  However there were other very large sea ferries sailing through the channel without problem.  By the time when the ship was able to dock, it's too late (didn't have enough time) for the Berlin tour.  Then it became even worse, because of the extra day wasted by circling out the sea channel, the captain had to skip Tallinn, Estonia, which is storied medieval town that we really wanted to visited.

The real problem is that NCL is knowingly picking (still does) this large ship for this itinerary, for the economy of scale.  But the ship is simply too big for entering Warnemunde during a relatively mild adverse condition.  Captain couldn't even skip Warnemunde, which could save the next port of call, Tallinn, because he had to pick up and to discharge passengers in Warnemunde.  The decision was made long ago by NCL management.  A small and equally comfortable ship will avoid the problem.

Thus we missed the visit of Berlin and Tallinn.  But this was not the end of the story.  The ship was advertised to dock in Stockholm in the city pier, so we could walk off the ship to begin the tour on our own.  NCL without providing any communication changed to dock in the coastal town call Nynashamn after we had made the reservation.   Nynashamn is more than a hour from Stockhom.  The traffic was always heavy.  It consumed more than 4 hours by waiting and riding the bus for the round trip, and it added additional cost to us.  The reason for the change, it was likely that the ship is too big the city pier.

Our vacation was basically ruined.  We contacted and complained to NCL.  The answer we got is that NCL has the right to make any changes because of its contract discretion.  But no cruise liners are permitted, under the so called contract discretion, for knowingly making decisions prior to sailing that would disadvantage their customers/passengers.