NurseApril Cruise Review on Norwegian Gem on Feb 25, 2019

Norwegian Gem Cruise Review

NurseApril

Contributor Level: Deck Hand

Review: 1

Helpful Votes: 6

Overall rating:

2 out of 5

Sail date: February 25, 2019

Ship: Norwegian Gem

Reviewed: 5 years ago

Review summary

This is our third cruise with Norwegian, the first on the Gem. I was not impressed with the set up of the ship, the customer service of the wait staff, the customer service at the front desk, the cruise director, security or most of the bartenders. There were a few individual people that outshined Everyone else on the boat- Milan at Sugar Cane, Joel at Topsiders and Dino st OSheehans-the bartenders, Ms. Sulistio and Mr. Julius waitstaff and Cesar our room steward. Our cruise was delayed by a whole day, causing us to miss 2 ports- very disappointing a this was out first trip to these islands -and our honeymoon! The only compensation were we told we would get is one days credit- which we still haven’t received. My husband did his due diligence and checked all of Norwegian’s website for information to carry his pocket knife. Carrying a pocket knife is Something he’s done every day that I have known him ( five years) . The prohibited list of items stated nothing longer than a 4 inch blade could be carried on to the boat. He had a less than 4 inch bladed pocket knife in his luggage and it was confiscated. We dealt with the security department through the front desk, only, after several requests to talk to them personally. It took four different interactions with them to get bits and pieces of information. The man at the front desk actually said to us he could not have his night because it was “too sharp”. I’m sorry did you say it was too sharp? It didn’t say that in the prohibited items list, that we could only carry a DULL pocket knife. There’s more to that story..... The food was average- nothing like the previous 2 cruises on the Dawn and the Sun. I told everyone at every meal I was gluten intolerant. It wasn’t until day 6 that Sulistio informed me I could preorder anything from the menu for every meal, prepared gluten free just for me!!! I was shocked! As I was picking and choosing hoping I wasn’t going to ingest any gluten- If someone had actually said something I could have enjoyed my meals!! And not gotten sick one night when I specifically asked if the gravy was gluten free and was told it was. Very disappointing. The cruise director was not out and interactive with passengers as other cruises we’ve taken. I saw her once- when returning from a port stop. We were out and about all over the boat the throughout the entire cruise. The entertainment was just ok. No good shows, the piano was ok. Vibz Band was amazing they were a bright spot. The 80s dance party was actually a lot of fun. But that was only one night. The karaoke final was good too. Disembarkation was complete chaos. No announcements were made for disabled passengers to leave early- so they were in the mix of all the other passengers in wheelchairs or walkers. In fact only 3 announcements were made for the entire process. Inexcusable lack of communication from the cruise director. Very disappointing cruise- if it were our first with Norwegian- it would have been our last. April and Anthony

NurseApril Cruise Review on Norwegian Gem on Feb 25, 2019

Overall rating:

Review summary

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