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arlene71 Cruise Review on Norwegian Gem on Jul 28, 2018

Norwegian Gem Cruise Review

Review: 1
Helpful Votes: 2

Overall rating:

3 out of 5
Norwegian Gem

Sail date: July 28, 2018

Ship: Norwegian Gem

Reviewed: 5 years ago

Review summary

Although I had a lovely time there is a lot of room for improvement. Because of freestyle I don't thing the crew is as nice and friendly as they could be. I had staff that was super nice and friendly with smiles that made you feel warm and fuzzy. I also had staff that always looked annoyed and were cold especially after ordering an extra entree. I would get coffee but no creamer and when I asked for it I get a reply of "yeah". Food is hit or miss in dining room. I had to send back a few. Pork belly should have crispy skin and the meat and fat layers should melt in your mouth. But no, skin like leather and no fat so out was dry and hard to chew. Sent it back for eggplant parm Effingham was very good. Ordered short rib ragu with pasta. Three was only a tiny piece of meat. I asked the manager if this is the way it's supposedto be and she said no and immediately got me a new one which has loads of meat. That was super delicious. I ordered warm bread pudding. It was refrigerator cold. Sent it back and they brought it back piping hot and it burned my mouth. I told them and no apologies. Prime rib on last night was absolutely perfect. So they need to step it up in the dining room. Need better activities for people who don't want to lay on deck all day. Shows were pretty good. My room was always kept nice. Always fresh towels even though I never left them on the floor. I do like eating whenever instead of the scheduled seating. Most delicious scones and whipped cream on the back of the boat during snack hours.
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