unelpful staff ......

I cannot even give this crews line a star..... my boyfriend booked us a cruise on the Norwegian Gem as a surprise for my birthday .... totally blew me away as this was suppose to have been my first crews experience.... We travelled all the way from the Caribbean to New York to experience this  (  I had no idea what his plans were just though we were going to experience New York ) but when we got there I did not have the visa requirement to travel to Canada .... while this was not their fault we asked if it would be possible to reschedule our trip for another time and all we got was a push around .... we were told that we should board at another port which we were trying to do but no 1 mentioned they was penalties' charges and more B.S .... Our bags were already checked  in and we were told to wait for them to take it off ... we waited more than an hour only to be told they couldn't find it and that we had to wait until the ship returns the following week to retrieve our bag with all the clothes we had ....again we were there in New York on vacation.... no way to stay and no clothes on our back and limited travel founds and no help from no 1 from the Cruise line ..... thanks for making what was suppose to be my first cruise a disaster ...... you all did nothing to help us , blatently fefused to reschedule us and your staff that were at the port were clueless and unhelpful .... WILL NEVER EVER USE NORWEGIAN CRUISE LINE AGAIN !!!!!