9 Night Eastern Caribbean (New York Roundtrip) Sail Date: December 22, 2012 Ship: Norwegian Gem Cabin Type: Inside Traveled As: Family (young children) Reviewed: 5 years ago
Third time on NCL. Customer service was lacking. Entertainment was very amateur. no variety. Had one female entertainer who only sang Tina turner songs. She was horrible! The entertainment director lacked personality and always looked like he just rolled outta bed. Very impersonal staff. In the past the staff remembered you and your drink orders , your name... In the past the ship captain was more present... Overall it felt very impersonal and the entertainment was horrible. They've lost their edge. Other family's complaining not enough for kids to do.
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