Norwegian Gem Cruise Review to Cruise to Nowhere

Contributor Level: Purser

1 cruise (first)


Helpful Votes

2 out of 5

Good and Bad

Sail Date: September 01, 2012

Reviewed: 4 years ago

Traveled As: Singles/Friends

Room Type: Balcony

Once we got on the ship, we had to wait in a long line to drop off our bags, once we completed that process there was an annoucement made that the staterooms were ready, isthat really the most efficient way to handle this process? If they are experienced at runing these cruises, can't they come up with a much better system? The poor restaurant reservationist, had quite a few people and calls coming in all simultaneously, one person!!!!!!!! When I was finally able to put in my reservations there were several errors that.had been made (e.g., wrong times, wrong restaurant). We went to Cagney's for dinner, it was nice restaurant but it took us 2.5 hours for dinner....our waiter neglected us and we were on our own for most of the time. I had to go up and ask someone to please either bring us dessert or the bill. Still another 10 min and finally the dessert menu arrived. When they delivered the dessert, we asked for our bill right away.Most people said that if you go on a longer cruise that it is completely different, but why can't good service and smart management processes come with each cruise? Very disappointing.

Pros: Freestyle; meals at dinner were very good

Cons: Lines\, long waits\, unpleasant staff

Recommends Norwegian Gem? No.

Ship Quality
Food and Dining
The food at both Magenta and Cagney's was very good\, although the portions were small.
Cabin / Stateroom
Nothing special.
Service and Staff
Very bad. Since this was a two day cruise\, many people said that it was a skeletal staff. It felt like that. The people who were working on the cruise\, reception\, restaurant reservations\, and waiters in the restaurant all need an attitute adjustment. They were unhelpful and unpleasant.

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