Good and Bad

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 7

Review summary

Once we got on the ship, we had to wait in a long line to drop off our bags, once we completed that process there was an annoucement made that the staterooms were ready, isthat really the most efficient way to handle this process? If they are experienced at runing these cruises, can't they come up with a much better system? The poor restaurant reservationist, had quite a few people and calls coming in all simultaneously, one person!!!!!!!! When I was finally able to put in my reservations there were several errors that.had been made (e.g., wrong times, wrong restaurant). We went to Cagney's for dinner, it was nice restaurant but it took us 2.5 hours for dinner....our waiter neglected us and we were on our own for most of the time. I had to go up and ask someone to please either bring us dessert or the bill. Still another 10 min and finally the dessert menu arrived. When they delivered the dessert, we asked for our bill right away.Most people said that if you go on a longer cruise that it is completely different, but why can't good service and smart management processes come with each cruise? Very disappointing.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: Freestyle; meals at dinner were very good

Cons: Lines\, long waits\, unpleasant staff

Recommends Norwegian Gem? No.