Fun Cruise but cruise staff unfriendly

Item: Norwegian Gem
Rating: 2
Author: SharonR3

Norwegian Gem Cruise Review to Caribbean - Bahamas

SharonR3

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Reviews: 0

Helpful Votes: 7

Overall rating:

2 out of 5

Verified Review

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: December 25, 2011

Ship: Norwegian Gem

Cabin type: Oceanview

Traveled as: Family (young children)

Reviewed: 12 years ago

Review summary

The ship was clean and very spacious. However, the staff was remarkably unfriendly and not very accommodating. The gym was very nice, but could have more equipment that are female friendly like the inner and outer thigh exercise machine.

Ship experiences

Food and Dining

3 out of 5

The food was decent, but again, the dining room staff was very slow, rude and unfriendly. As a result, I had most of my meals at the buffet.

Entertainment

3 out of 5

Children's Programs

3 out of 5

My 7 year old son had a great time at the kids club.

Service and Staff

1 out of 5

Staff not as friendly and nice as some of the other cruise ships, such as Royal Caribbbean, Celebrity and even Carnival. Staff needs to be trained on how to treat passangers well and how to smile, etc.

Ship Quality

3 out of 5

good amenities on the ship and very clean and nicely decorated for the holidays.

Cabin / Stateroom

3 out of 5

Pros: activities for kids

Cons: The staff was very unfriendly and the service in the dining room was extremely slow.

Recommends Norwegian Gem? No.

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