Pleasant but disappointing too.

Norwegian Escape Cruise Review to Bermuda

Cruises: 7+ cruises
Reviews: 14
Helpful Votes: 149

Overall rating:

2.9 out of 5
Norwegian Escape

7 Night Bermuda (New York Roundtrip)

Sail date: July 14, 2019

Ship: Norwegian Escape

Cabin type: Balcony

Cabin number: 11296

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Impossible to find a chair around the pool except for those days at Bermuda. We saw that people were getting up early and placing towels on multiple chairs so that they could move in and out of the sun as desired and most chair could be seen unused for hours with towels on then to save for possible use. We complained so patrolling started but without any real enforcing. This is unacceptable especially when there are easy fix solutions. In addition we saw many children in the adult pools and hot tubs some of which were jumping into the hot tub and splashing people trying to relax in chairs. Wi-Fi package was terrible – we purchased the best package they had for over $200 dollars and unable to even download email. Nothing but excuses with a small partial refund. We even established to their I.T. person that it was there poor service by getting off ship and using free Wi-fi at Fishbone rest. to get our email. Second time on Escape and we had hoped these problems would have been fixed Nope. We will sail NCL again some of their Ship are Excellent, but never again on the Escape.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

O'Sheehan's Bar and Grill

1 out of 5

Poor by comparison - one day had fish and chips and you could tell it was likely a frozen item reheated. Also (honestly) just to minutes late for breakfast would not serve us. Is that what friendly cursing service is about.

Le Bistro

5 out of 5

Excellent Food...…...

Onboard Activities

1 out of 5
Impossible to find a chair around the pool except for those days at Bermuda. We saw that people were getting up early and placing towels on multiple chairs so that they could move in and out of the sun as desired and most chair could be seen unused for hours with towels on then to save for possible use. We complained so patrolling started but without any real enforcing. This is unacceptable especially when there are easy fix solutions. In addition we saw many children in the adult pools and hot tubs some of which were jumping into the hot tub and splashing people trying to relax in chairs. Wi-Fi package was terrible – we purchased the best package they had for over $200 dollars and unable to even download email. Nothing but excuses with a small partial refund. We even established to their I.T. person that it was there poor service by getting off ship and using free Wi-fi at Fishbone rest. to get our email. Second time on Escape and we had hoped these problems would have been fixed Nope. We will sail NCL again but never again on the Escape.

Entertainment

2 out of 5
In general Not that good and one singer each time would even announce their band and then leave so that the Bass and keyboard player would only entertain. Never really could dance with power cables running across one dance floor and very little room. Overall poor paid movie choices in stateroom.

Service and Staff

2 out of 5
Did not fix pool problem did not fix Wi-fi problem - did not keep people waiting to disembark informed well.

Ship Quality

3 out of 5
OK nothing really special

Cabin / Stateroom

4 out of 5
OK size and Well kept - we were very pleased with house keeping.

Ship tip

Don't purchase any major Wifi package before trying the min package first to see if problems have been resolved.

Ports of call

Royal Naval Dockyard, West End, Bermuda

4 out of 5
We've been there many times and Bermuda is beautiful but we mainly went to have a good ship experience.

Disembarkation

3 out of 5
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