Disappointed and will never travel Norwegian !

Item: Norwegian Escape
Rating: 2.7
Author: luly8

Norwegian Escape Cruise Review to Bermuda

luly8

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 16

Overall rating:

2.7 out of 5

Verified Review

7 Night Bermuda (New York Roundtrip)

Sail date: September 02, 2018

Ship: Norwegian Escape

Cabin type: Inside

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

Just book with another cruise line, this one a waste of money !

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

The Manhattan Room

4 out of 5

Great service ! Good food

O'Sheehan's Bar and Grill

4 out of 5

Great people good food !

Garden Café

3 out of 5

They should have more food for Vegan people

Atrium Café

2 out of 5

Customer service sucked

5 O'Clock Somewhere Bar

3 out of 5

Clean but they has no good music

Onboard Activities

1 out of 5

Pulse Fitness Center

3 out of 5

Great gym!

Entertainment

1 out of 5

Video Arcade

3 out of 5

Nice games

Escape Theater

3 out of 5

It was nice not enough shows

Children's Programs

1 out of 5

Splash Academy

3 out of 5

She didn’t want to leave . So I guess she loved it .

Kids' Aqua Park

3 out of 5

It was nice for small kids

Service and Staff

1 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

You will waste your money with them , just book your trip with another cruise line !

Thumbs up

Ports of call

New York, New York

3 out of 5

Royal Naval Dockyard, West End, Bermuda

4 out of 5

Disembarkation

3 out of 5

18 Comments

Zmamma 6 years ago

July8th I'm really feel bad for you. Was my first cruise and had a great time . I've done a lot of research and every line has their issues. Just need to have open mindedness

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randytownsend5 6 years ago

OMG you went on the Ecstasy and this is the cruise you choose to complain about.

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Charlou 6 years ago

Maybe it's true that in life you reap what you sow.

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esm54687 6 years ago

luly8: by definition...... a review is an evaluation of a publication, service, or company such as a movie (a movie review), video game (video game review), musical composition (music review of a composition or recording), book (book review)...... so a review would include information in that review so it's not "you guys wanted more info"........

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Chinds97 6 years ago

Sounds like you didn’t do your HOMEWORK luly8 I downloaded the app onto our phones within an hour of booking our cruise for January back in February! Sounds more like you were rude to the workers on the cruise feeling that they should bow down and kiss your ass!! I run a motel and have had guests just like you! I’m Boy the HILTON .. want the Hilton book the Hilton You seem to think that you were staying in th Haven and everyone there should be at your beck and call Sounds to me like you were extremely RUDE to the staff and nothing was going to satisfy you Not one other person have I seen bitch moan and whine like you Please do everyone a favor and don’t take anymore vacations just stay home and be miserable by yourself

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clclip4xs 6 years ago

I can never understand these kinds of reviews. I don't know if it's a perception issue or what, but I can't figure out how there can be such a difference by someone who was on the same cruise with someone who leaves a glowing review. How does that happen?

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luly8 6 years ago

You guys are free to do whatever you want and spend your money as you like !! But they will not be get my money and yes good for me !! I like to enjoy my vacations!!! So you can take this cruise line and enjoy!! Good luck!!

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luly8 6 years ago

So you guys wanted more info ... would be the last time I write a review would just let my family and friends know and good luck ... Let me start by apologizing for the grammar and the spelling , I’m very upset so I’m blinded by anger. I have been to many family cruises and I have enjoyed them all until now. This cruise was , I have no words to describe it... it was horrible !!!!!! It’s and understatement. The customer service department were rude, condescending and confrontational. When we went to ask a question or make complaint ... they acted like we were bothering them and behaved in a matter like they wanted to fight us ... never in my years of traveling have I been so disrespected. I was more disappointed because I was with a child. Let’s start with the cruise director which was MIA for most of the trip .. Which I’m not use to .. I’m use to the cruise director be very involved and motives everyone to party .. We had a problem with our card to pay of a seltzer water and the bartender humiliated us in front of everyone to go to guest service to fix the problem .. So we went to guest service which they acted like we were bothering them and fixed the problem ... but every question we asked was like if , We were pulling a tooth ... so we asked about the App to download which we were not informed ...(someone on the cruise told us.. ) they told us to go to the internet manager to download the App so the family would be connected for free but the App sucks and doesn't work.. Again we were misinformed the app was free but we had to pay internet service first which it was fine by us but the internet manager was so rude and condescending ... when we told him all we wanted was the service for a few minutes to download the App he became confrontational and questioning us like we were not buying a plan ... I’m so disappointed and upset .. I always have fun for my birthday trip but I have to say this is the first .. and I will Never travel and that includes my family , Norwegian cruise line... its funny because before this cruise I was going to book another Norwegian for my mother’s birthday trip thank god I didn’t ... A very angry and disappointed customer !!! And all they had to do was to be nice to us and everything would’ve been forgotten!

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cruisinwrights 6 years ago

Seriously, hogwash! Great review I must say! 😂 👏 what a joke. Please enlighten us ⬆️ all!

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rgbenning 6 years ago

Your review is less than worthless luly8. A blanket statement with no detail is no help to anyone.

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Charlou 6 years ago

This review is helping no one. Cruise with other cruise line and leave NCL to us.

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CZambrano 6 years ago

Zero details usually means Zero truth

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trainrunner06 6 years ago

We will be going on our 4th cruise with NCL October 26th and have always had a super time. What issues did you experience?

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sxs191 6 years ago

Doubt they would be comp'ed for a few bad words on this sight. Cruise lines are hard pressed to give away anything.

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Chinds97 6 years ago

kjburns or they are looking for a comp from Norwegian

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Autobot 6 years ago

Whar happend or is this a troll review??

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kjburns 6 years ago

Please help me understand your concerns. According to your profile, your other cruises, were more than 2 years ago on Carnival. What specific experience on the Escape prompted you to publicly dismiss an entire cruise line? FYI : a lack of response would indicate perhaps you're merely trolling. If that's not the case, at least be honest about your actual experience

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shortrh 6 years ago

Why is that

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