Norwegian service not as expected
Norwegian Escape Cruise Review to Caribbean - Eastern
Sail Date: December 19, 2015
Ship: Norwegian Escape
Cabin Type: Inside
Cabin Number: 11527
Traveled As: Large Group
Reviewed: 2 years ago
I cruised with family and friends, in total 11 people and 4 cabins ranging from Studio, Inside, and Balcony. We all had the same complaint--cabins were smaller than expected. The NCL department heads who approved the design of the cabins should have lived in a prototype for a week, showering in the confines of the shower stall, and maneuvering around in the small space.
The children enjoyed the aqua park and the ropes course. I'm not exactly sure what the adults enjoyed as far as activities.
It was pretty impossible to speak to anyone from Restaurant Reservations. Calls kept rolling to Guest Services. The crew seemed understaffed.
I was so excited about cruising on this new ship, and it is beautiful from the outside to the inside, but disappointing in other areas. This was my 4th Norwegian cruise and probably my last.
Food and Dining
Service and Staff
Cabin / Stateroom
To make a reservation at the a la carte restaurants, go directly to the restaurant way in advance to make the reservation. Calling Restaurant Reservations is an exercise in frustration.