Stateroom Bait & Switch

I booked a Large Balcony Stateroom and had a beautiful picture of it on my profile on the NCL website.  However upon checking in I discovered my Stateroom looked nothing like the photo!  I was very disappointed to find I was assigned to a hard walled balcony with a porthole.  I immediately contacted guest services who told me to come back after sailing.  While awaiting sailing time, I called NCL guest services and explained the situation and told them to put a complaint in writing on my account, which I was told did happen.  After sailing I returned to guest services only to be told I could not be moved since the ship was completely booked.  Based on this, I very likely will not be returning to sea on an NCL cruise.

This is the actual photo from my profile on the NCL website:

However, this is a photo of my actual Stateroom: