Meh

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 27

Review summary

1) Thin walls in cabins; 2) Customer service was AWFUL; We complained many times about noise in next cabin (mother constantly screaming profanities at her kids) and nothing was done except for customer service manager telling us on second to last night she could move us if we wanted. Really? You can't ask our cabin neighbor to stop screaming profanities? 3) Room service experience was bad. It took 15 minutes to answer phone; meal took 65 minutes to be delivered (45 was promised) and 1 of 2 meals ordered was wrong; 4) When making initial cruise reservation, there was a promotion for free 6-pack of water. According to front desk, this promotion only starts in 2023. After speaking w/ several people, the service desk manager promised to have a 6-pack of water delivered to our cabin free of charge. The 6-pack never came. 5) The sign-up for certain activities like the racetrack, laser tag and Choir Man show is ridiculous. Despite trying to sign-up within an hour of embarking, almost every slot was taken-up for the entire duration of the cruise. 6) When we were able to make a reservation for the racetrack, it didn't mean anything because they let so many walk-ons go on that we ended-up not being able to race until 75 minutes after scheduled race time, which in turn impacted our diner reservations that night; 7) App is hit or miss, especially when it comes to making reservations. We couldn't use the app to sign-up for laser tag and racetrack. We could use app to sign-up for dinner reservations; however, what we signed-up for never appeared in the app so if we didn't write down or remember what restaurant we signed-up for on what day, we had to wait in the LONG line at customer service in order for them to be able to tell us; 8) Excursions were a joke. Missed originally scheduled excursions due to bad weather and weren’t notified of change until morning of, which left little time to prepare to choose from a hastily thrown together list of excursions. Talked with two staff members who confirmed Norwegian knew the day before that each planned excursion destination was going to be changed. 9) There is not enough service staff at main pool area and pool bars. Finding a server was difficult and each trip to the bar turned into a 20 to 30 minute wait to get drinks.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Disembarkation

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