Disappointing.

Item: Norwegian Dawn
Rating: 1.9
Author: Douglas1990

Norwegian Dawn Cruise Review to Caribbean - Bahamas

Douglas1990

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 27

Overall rating:

1.9 out of 5

Verified Review

4 Night Bahamas (Miami Roundtrip)

Sail date: April 03, 2019

Ship: Norwegian Dawn

Cabin type: Inside

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Guest Services did not offer any compensation for the inconvenience of the broken toilet. It was more about the frustration of trying to get someone to work on it to a completed fix, than the inconvenience of not being able to use it, and walking into water several times. Even when I asked for a small compensation of 'any kind', Eduardo Cardinas at Guest Services said it is not possible, only to offer apologies.

Embarkation

5 out of 5

Very quick, and easy. Checked in as soon as possible which may have contributed to very short lines.

Ship experiences

Food and Dining

1 out of 5

All complementary (no fee restaurants) foods were pretty much tasteless. VERY mediocre. Waiters/Waitresses had poor demeanor's. Not at all friendly.

Gatsby's Champagne Bar

5 out of 5

Went to the Gatsby Bar several times. Entertainment was good, and all bartenders were friendly.

Onboard Activities

2 out of 5

Very typical offered activities, and not many offered, but it is a small ship. One pool and it was very small.

Entertainment

3 out of 5

Shows were decent. Duo Aerialist were very good!.

Service and Staff

2 out of 5

My cabin steward was very friendly. Other than that, majority of the staff literally had the demeanor and responses as if they didn't want to be there, to the point of being rude.

Ship Quality

4 out of 5

Ship was kept clean.

Cabin / Stateroom

1 out of 5

No water to our toilet when we first arrived, yet there was water on the bathroom floor. It took 9 phone calls (combo of cabin attendant, guest services, and maintenance supervisor), two stops at the guest services desk, face to face with maintenance tech, an in-line valve replacement, and a pump replacement, to get a working toilet. Took over a day-and-a-half. And on the last night of the cruise, it stopped flushing. It took 2 phone calls and 2 hours for it to start working again, while we were in our room (without a word from anyone as to what was done).