Venetian restaurant nightmare

Impressions Italian Restaurant

This review is about the VENETIAN Restaurant! This is the second time I am writing this review. Perhaps NCL does not like to post reviews that are as harsh as this one, but they deserve to be severely critiqued after what happened on my cruise of August 11-18, 2017. My group was dining in the Venetian restaurant on the evening of August 14, 2017. Upon sitting, I noticed that my chair was too far from the table to dine comfortably. I reached down to lift the chair and pull it forward, but immediately noticed that the chair was EXTREMELY HEAVY! The pain in my left wrist was immediate, and got worse while dining. After the meal, I went to "sick-bay", where someone who called himself a "doctor" took an x-ray. As soon as he rendered his diagnosis of my injury, I knew he could not be a real physician. He said it was "tendonitis"...which just happens to be an injury caused by overuse of the affected muscle. I know, because I once had it in my right elbow...about 50 years ago! "Doc" gave me some pills to take...without asking if I was taking any other medication. VERY professional (hear the sarcasm?)...NOT. Perhaps the worst part of the incident was what happened afterwards. They handed me a bill for $323.50...and demanded payment on the spot. It was charged to my American Express card. When I got home...with the wrist still in pain... I called Amex and contested the charge. NCL objected, and then LIED when they claimed that I had not filed my complaint when I was on the ship. THAT was a lie, too, and there are witnesses who were there at the time. I can accept mistakes because all of us make them. However, I cannot accept outright lies...ever. Mind you, the food was excellent, and the wait-staff was very good. If it were not for this incident I would have given this ship 4 or 5 stars. But blatant dishonesty combined with their own negligence regarding the heavy chairs is the main reason why it will be a cold day in Hades before I ever step foot on their ships again!