First Norwegian Experience= Last Norwegian Experience

Norwegian Dawn Cruise Review to Bermuda

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 41

Overall rating:

2 out of 5
Verified Review
Norwegian Dawn

7 Night Bermuda (Boston Roundtrip)

Sail date: June 09, 2017

Ship: Norwegian Dawn

Cabin type: Inside

Cabin number: 9722

Traveled as: Couple

Reviewed: 4 years ago

Review summary

We have cruised in the past, mainly with Royal Caribbean  and were extremely disappointed with this cruise company. Because of the Freestyle Cruising offered with Norwegian you never have a set dinner table, time, or any guest service members specifically assigned to you. With this option they also pool tips and automatically charge you a certain amount a day for both bar services and food services. I believe because of this setup none of the crew members are held accountable for their service- they will receive a pooled tip anyway. We noticed this especially with the bartenders, some of them were extremely rude. One in particular worked in the coffee bar in the morning, greeting you with an annoyed expression, and then as the pool bartender for the afternoon and evening. By then he could care less about serving you. Overall that seemed to be the same feeling with all of the staff around the ship.

The food was also terrible. You could find some great dining options in the main dining rooms but the buffet was subpar. It was the same food everyday in a setup that looked like a poor cafeteria. There were also never any table in the buffet cafeterias. 

Lastly, the boat itself was dated and had way too many sleeping room compared to activities and seating at dinner and public areas for the number of people on board. Everywhere you went felt crowded. The pool is tiny and there was little daily entertainment for all age groups. Since we had 2 full sea days on the way to Bermuda and the way home it grew tiring since there was nothing to do but drink. The beds in the room were also extremely uncomfortable! 

Overall, we were less than impressed with our cruise experience and will not cruise with Norwegian again. We have also let all of our friends and family know of our experience. We were required to pay $400 in tips- $100 each for the bar services and $100 each for the food and other services. On top of the cost of the cruise and taxes, after poor service we were then hit with the $400 in charges and were extremely disappointed!

Ship experiences

Food and Dining

1 out of 5
The buffet was terrible!! The main dining room food was nice but the atmosphere and service was poor.

Onboard Activities

1 out of 5
There were some entertainment options for older people and children but nothing for ages in between other than drinking- and it seemed like a lot of people were extremely drunk often.

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
Because of the free style cruising offered the staff pooled tips and none of them seemed to care about impressing the paying travelers.

Ship Quality

1 out of 5
Very dated and cramped. Too many people on board with very little to do or places to go. Every show ran out of seats, the buffet area didn't have enough space/tables, the pool deck was constantly overflowing with people.

Cabin / Stateroom

3 out of 5
The balcony was great to have, we loved it. The bed was terrible! My back/neck was hurting by the end of the week and we did not get any decent rest.

Ship tip

Sail another ship!

Ports of call

Boston, Massachusetts

5 out of 5

Royal Naval Dockyard, West End, Bermuda

5 out of 5
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