Awful Bermuda Cruise

I had reservations about traveling on Norwegian as I usually use Celebrity, but thought to give a chance for the convenient departure out of Boston.  We booked a 2 bedroom penthouse as stated by the booking agent.  When we got there it was not '2' bedrooms, but 1 bedroom, then other bedroom consisted of a cubby hole of a room with a pull out sofa, the mattress encompassing the entire floor space - wall to wall, so in order to get into the bed you has to lunge from the middle of the bed- no floor space on either side- the mattress was neat with the walls.  The mattress was in fact on the floor.  Not ideal for passengers who are disabled, one with a walker, the other in a wheelchair.  The booking agent knew of this when the package was booked. 

NCL is NOT wheelchair/ handicap friendly.  There was no priority line to disembark the boat - we had to circle with the enormous lines and when we exited the boat, we were taken off the ship in a 'garbage' elevator!!!!  Never in my life!!!!  It smelt as though we were in a dumpster!!!  The crew to client ratio is extremely poor.  Most of the staff were not friendly. 

The unlimited drink package was sold as such.  Unlimited drinks.  When we arrived on board, we were told that water, canned soda and juice were not included.  You could purchase a 'hydration' package...but that did not include sparkling water.  a Bottle of San Pellegrino was $6+ and a diet Pepsi was approximately $3.50!!!  The soda they offered at no charge was fountain, which was not carbonated and basically syrup!

A disembarkation meeting for the suite guests was held the day before arrival back to Boston.  The main theme was to alert the suite guests that the gratuities paid daily per person, did not include gratuities for the concierge and the butler even though we paid more per day per person than non suite guests.  The day of arrival, knocks on the door revealed the butler awaiting her tip which envelopes were provided for.

All in all, not impressed.  Will never travel Norwegian again.  I would rather pay for a flight to NY or NJ to travel Celebrity.  Hope this review was helpful.