Have had much better cruise experiences

Norwegian Dawn Cruise Review to Bermuda


Contributor Level: Deck Hand
Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Verified Review

Sail Date: July 29, 2011
Ship: Norwegian Dawn
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 6 years ago
Older ship, small but clean, very small pool. Extremely poor customer service, on second day of cruise had a flood in one of our four cabins due to a burst pipe, NCL was only going to dry it out with towels and fans, had to fight to have our kids moved to another cabin. No upgrade although ship was not full. Gave kids in this cabin each free meal @ upgraded restaurant but only after contacting guest services manager. Also felt like we were "nickel and dimed", there was a large fee for almost everything.

Food and Dining

1 out of 5
If you wanted to eat at the "freestyle" dining, the food was mediocre. If you wanted to upgrade to a nicer restaurant, fees applied per person ($10-$25)> Food was good at those upgrades but...why should anyone have to pay so much extra to receive better food?

Entertainment

1 out of 5
The shows were good but most other activities were an additional fee.

Service and Staff

3 out of 5
All staff except guest services were extremely friendly and helpful.

Ship Quality

1 out of 5
Womens bathroom near pool kept over flooding

Cabin / Stateroom

3 out of 5
3 out of 5
not enough time on the island, too much time at sea
Don't Miss: rum swizzle cruise

Pros: Bermuda

Cons: NCL cruiselines

Recommends Norwegian Dawn? No.

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