7 Night Bermuda (New York Roundtrip)
Sail Date: August 23, 2009
Ship: Norwegian Dawn
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 9 years ago
Review SummaryMy experience on the Dawn was mediocre at best. The Dawn offers 13 restaurants but only 3 are included in the cost of your cruise. You will need to spend out of pocket for the others. The service is really slow in the 3 included restaurants, so don't go there too hungry. Your onboard account is charged $12 per day per person (over 3 years old) as a tip for your room steward and for your waiter or waitress. My sheets were never changed (I know this because my son got ice cream on them the 1st night) and I never had the same waiter twice (so who gets the tip?). Autogratuity is charged to your bar bill everytime. The Kids Crew staff all have aliases (i.e. Elmo, Aqua, Muddy) so you never learn the name of the person watching your kids. My kids went to the Crew every day, but by day 7, The Crew still did not know both of my kids' names. Room service took well over an hour to deliver and, despite being informed 3 times that I have a nut allergy, sent up nut products (such as brownies and rocky road cookies) instead of the chocolate chip cookies that were requested. I highly recommend seeking out another cruise line.
Food and Dining
Service and Staff
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Cons: Paying for services that are included in the cost of other cruise lines.