Won’t book Norwegian again

Item: Norwegian Breakaway
Rating: 3.3
Author: ryzmom

Norwegian Breakaway Cruise Review

ryzmom

Contributor Level: Second Mate

80 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 32

Overall rating:

3.3 out of 5

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: March 07, 2020

Ship: Norwegian Breakaway

Cabin type: Suite

Cabin number: 9228

Traveled as: Family (older children)

Reviewed: 4 years ago

Review summary

I won’t book with Norwegian again! It will be Royal Caribbean from now on!!!

Embarkation

4 out of 5

Embarkation went smooth. Arrived at Port Canaveral at 11:30 am and was onboard by 12:30 pm. We love going out of this Port.

Ship experiences

Food and Dining

2 out of 5

Where do I start? First off, coronovirus protocol was set. Lots of hand washing and alcohol sprays. You could not get your own plate, silverware or food. Everything had to be handed to you and they got your food even on buffet in the Garden Cafe. Food was poor in our opinion and they should take notes from Royal Caribbean. There was no variety on the buffet - it was the same thing every day. Specialty Dining - we ate in Cagney’s, Le Bistro and Moderno. Cagney’s filet was overcooked and food was bland. Service was mediocre. Le Bistro - first off, the two hostess were rude so that set the tone. The food was good. We weren’t notified that you have to use the first two names people on the reservation are only allowed to use specialty dining. Moderno - Brazilian Steakhouse. Food was really and service was excellent. Chicken, Steak, and lamb!

Onboard Activities

1 out of 5

Due to the Coronovirus, most of the activities for kids/teens were shutdown. No rock climbing wall, no mini golf, no basketball, no ropes course. 2 Pools and they are very small.

Entertainment

4 out of 5

Burn the Floor and Six were great. The Band in Syd Norman’s Pour House called Switch were beyond amazing!!! I would go see them every night if they played. 80’s band that totally rocked!!

Service and Staff

3 out of 5

The Bartenders were great - hands down! Our room steward Ronaldo was excellent! I just had a problem with anyone in customer service at the pursers desk and the hostess at Le Bistro.

Ship Quality

3 out of 5

The ship is laid out so poorly. The smell of cigarette smoke from the casino on Deck 7 is throughout the ship. They do their best to mask it but it really doesn’t help. During this time, more cleaning was done which I appreciate.

Cabin / Stateroom

4 out of 5

Ship tip

Don’t book this ship! If u must, book everything early - excursions, shows and dining.

Thumbs up

Ports of call

Cozumel, Mexico

5 out of 5

We love Cozumel but didn’t get to make it off the ship this time because of the long lines waiting. They didn’t call our Tender Number until 1:20 and it wasn’t worth it. There were 9 ships in port this day!!

Thumbs Up 0

George Town, Grand Cayman

5 out of 5

Our favorite stop - absolutely gorgeous and we’ve been there 20 times!!

Thumbs Up 2

Ocho Rios, Jamaica

1 out of 5

This port was the slum of the earth. It was nasty and nothing there. We were offered weed 11 times in a two hour period.

Thumbs Up 0

Port Canaveral, Florida

5 out of 5

Disembarkation

1 out of 5

Disembarking from the ship at each port was a madhouse and so disorganized. We waited 2 hours to get off the ship and 3 hours to get back on not leaving enough time to enjoy each port. They really needed to start with the elderly, people in wheelchairs and scooters, our veterans and those with small children. They didn’t take into account of the heat that everyone endured during this time.

Traveler Photos

12 Comments

Gwbigdog 1 year ago

Thanks for sharing your cruise.

Thumbs Up 0

Flag

ryzmom 4 years ago

To those that commented, thank you. YES, I did my research and YES, I have 25+ cruises under my belt. Also, yes, we do know the weed is legal in Jamaica but ya know, how would u feel if your kid was offered 11 times. MY KID!!! MY CHILD whose not an adult! Regarding the Passenger Protection Protocols, yes I am glad they did it and they did it on EVERY SHIP, but it’s what they didn’t do is why every passenger on the ship during THIS cruise that we’re all mad about. They didn’t tell us until after we got off the ship and returned home 3-4 days later to let us know in an e-mail that there was a passenger that was sick, got off the ship in Jamaica on the second day and tested positive for coronovirus. That’s why I won’t cruise NCL again. Bad customer service. It’s now a class action lawsuit.

Thumbs Up 0

Flag

glt 4 years ago

Cruised on Breakaway February 29th-March 7th. Did not experience any of the things mentioned above. Cagney's was amazing, ate there twice. Tender lines short , only wait was when in Cozumuel getting back on ship, but lines moved very fast. This wasn't a tender just long lines.

Thumbs Up 0

Flag

bsulfridge 4 years ago

So, you are upset about passenger protection protocols? Is RCCL not protecting passengers?

Thumbs Up 2

Flag

adatavs 4 years ago

Shit weed is legal alot of placemat least they didnt offer you heroin

Thumbs Up 1

Flag

cruisereckoning 4 years ago

To this date we have not been on Norwegian. I see a lot of negative reviews but then I also see a lot of positive too.

Thumbs Up 0

Flag

RamblingWaves 4 years ago

Next time you cruise think not of yourself but each and every person also cruising. Cruise lines have to adapt to the environment and what is going on. Would you have preferred getting the Covid virus and being confined for 4 weeks? They took steps to protect YOU!

Thumbs Up 3

Flag

dculpepper1 4 years ago

Someone sounds a little entitled. Obviously you didn't do your research. Everyone knows weed is legal in Jamaica.

Thumbs Up 4

Flag

dsorel 4 years ago

On big ships, excursions, specialty dinning and shows better be book in advance. That's why NCL sends you emails way before cruising and you can also do it online by loggin in to your account. Sorry that you didn't experience the best of NCL. Cruising on big ships is not exactly the same as on smaller ones. There are pros and cons.

Thumbs Up 2

Flag

Cruiserike0322 4 years ago

Sorry for your disappointment!

Thumbs Up 0

Flag

TNTGreen 4 years ago

All of the cruise lines pretty much was serving you food in the buffet area last week due to Coronavirus so you would of received the same treatment on Royal since they were doing the same thing.

Thumbs Up 0

Flag

magpeg 4 years ago

Sounds like you did not do your research.

Thumbs Up 2

Flag

Other reviews of this sailing

I really loved the Breakaway. I enjoyed the waterfront bars.

Boring Cruise

Not the best, but we had fun