Worst staff service ever!

Norwegian Breakaway Cruise Review to Caribbean - Bahamas

yennypena

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 15

Overall rating:

3.4 out of 5

Verified Review

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: November 05, 2017

Ship: Norwegian Breakaway

Cabin type: Inside

Cabin number: 12623

Traveled as: Family (young children)

Reviewed: 7 years ago

Review summary

My family and friend enjoyed the cruise. My kids had a Blast the only thing was the service since we have to pay gratuities in every cruise I understand this gratuities are standard but if the staff not provide a good service and respect that you are a guest then it's not worth it. Maybe your staff are overworked or not feeling happy with their job.

Embarkation

3 out of 5

The clerk who helped us didn't know what to do with our reservation we are a party of 7 and had 2 cabins they told us we can check in together because we are using same card but clerck didn't know how to do thing another person came to help him but took us more than 20 minutes to get set up.

Ship experiences

Food and Dining

4 out of 5

The food was great we had a dinner reservation at the manhattan room for my birthday and everything was great. my salmon was not cooked well i have to wait for another and i was last to finish. The buffet was the best every night we enjoy different type of food.

Onboard Activities

4 out of 5

we loved all activities my kids enjoyed the rock climbing walls and water slides.

Entertainment

1 out of 5

we didn't had the change all the time was booked.

Children's Programs

5 out of 5

We love it

Service and Staff

1 out of 5

As part of a big company like Marriott corporation and work in hospitality. my experienced with the staff was the worst I ever experience in a cruise my last cruise was in Royal Caribbean and the service was great!sorry I can't say the same for NCL breakaway. every time we was at the Atrium bar the staff not even smile they assist another guest that was not in line they get upset if you let them know if they can put more ice on your drink. Also they looked at you like you are there to bother them!! just not what I expected!! The cleaning staff do not changed the sheets for the entire stay they only change the towels and consecutive days my room was not made till late evening. only two of the staff may my stay i think her name was Loan at the pool and Hags Santos who we meet at the private island. the entertainment staff was outstanding they was full of energy.

Ship Quality

3 out of 5

The restroom always smells also the atrium was with spills of food and drinks.

Cabin / Stateroom

2 out of 5

The cabin was very small it has lest storage than the solo cabins!!

Ship tip

Please provide hospitality training to your staff and make a plan to give them incentives that may change their attitude with customers.

Thumbs up

Ports of call

New York, New York

4 out of 5

Port Canaveral, Florida

4 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

5 out of 5

Nassau, Bahamas

5 out of 5

Disembarkation

5 out of 5

2 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

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sherried 7 years ago

I agree with you about the poor service at the bars, with the exception of one bartender, who made us feel like old friends, we were treated like we were a bother.

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