Norwegian Breakaway Cruise Review to Bermuda

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
6

1 out of 5

customer service

Sail Date: July 24, 2016

Reviewed: 4 months ago

Traveled As: Large Group

Room Type: Oceanview

I would never cruise NCL again. The staff was not very customer service orientated. They lied about different things that they promised us. It was my sister and brother in laws anniversary and they had the sweetheat package and they never delivered any of the things that they paid for. Also they charged a fee for just about everything. they only had to shows that were free throughout the whole 7 days! Also bathrooms kept getting stopped up in my room. I didn't like this cruise line at all. I had a good time because of my family and the people I was with but we have all decided to opt out of ever doing ncl again!

 

Cabin / Stateroom
Very small and bathroom kept getting stopped up
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
you had to pay for a lot of things
Children's Programs
Entertainment
2 free shows the same ones over and over again on 7 day cruise ship not good!
Service and Staff
They need training on how to have better customer service.
Food and Dining

Tip

Do another ship!



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