customer service

Norwegian Breakaway Cruise Review to Bermuda

Cruises: 7+ cruises
Review: 1
Helpful Votes: 26

Overall rating:

1 out of 5
Verified Review
Norwegian Breakaway

Sail date: July 24, 2016

Ship: Norwegian Breakaway

Cabin type: Oceanview

Cabin number: 12702

Traveled as: Large Group

Reviewed: 4 years ago

Review summary

I would never cruise NCL again. The staff was not very customer service orientated. They lied about different things that they promised us. It was my sister and brother in laws anniversary and they had the sweetheat package and they never delivered any of the things that they paid for. Also they charged a fee for just about everything. they only had to shows that were free throughout the whole 7 days! Also bathrooms kept getting stopped up in my room. I didn't like this cruise line at all. I had a good time because of my family and the people I was with but we have all decided to opt out of ever doing ncl again!

 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

1 out of 5
you had to pay for a lot of things

Entertainment

1 out of 5
2 free shows the same ones over and over again on 7 day cruise ship not good!

Children's Programs

3 out of 5

Service and Staff

1 out of 5
They need training on how to have better customer service.

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Very small and bathroom kept getting stopped up

Ship tip

Do another ship!

Was this review helpful? 26

22 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing