things that need improvement

Norwegian Breakaway Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 11

Overall Rating:

3.0 out of 5
Verified Review
7 Night Bahamas & Florida (New York Roundtrip)
Sail Date: February 14, 2016
Ship: Norwegian Breakaway
Cabin Type: Inside
Cabin Number: 5219
Traveled As: Couple
Reviewed: 1 year ago

please buy your soda package before entering ship, took us 4 hours and 5 lines before we finally got the right reply of the crew and hostesses asked no one knew the correct info even customer service sent us to the wrong people.

chocolate lovers night was a brownie with chocolate ice cream, when asked at customer service we were told even when it was chocolate lovers night that it was what ever was in restaurant, when at the restaurants they did not even know according to hostesses that there was such a thing scheduled for that night.

when booking excursions ask questions, we booked kyacking at manatee bay which you would think involved manatees. it did not. this was the wrong time of year which no one told us till too late. this was booked on the ship. it was a wonderful excursion  and i would have done it just to see the birds.

we would have had fun no matter what, i did not like that we would not get correct answers from people who should have known as it is there job doing it every day  the food while plentyful was never hot, it was always warm to cool. would i do it again yes maybe not with norwegian this was the first time we had gone with them but i would cruise again, i would book thew  we just did not need the drama, the lack of correct replys as compaired to our other trips this was good not great

Food and Dining

1 out of 5
lots of food but warm to cool at best never hot

Onboard Activities

3 out of 5
always something to do

Entertainment

3 out of 5
entertainment was provided for all sorts, and of good quality

Service and Staff

3 out of 5
room was kept immaculate, other than that the staff was lacking

Ship Quality

5 out of 5
very well kept

Cabin / Stateroom

5 out of 5
it was a place to sleep and relax it was everything that was expected, clean functional

Ship Tip

nice ship is as fun as you make it, do not expect the staff to be overly helpful till the end of the cruise when expecting tips

5 out of 5
5 out of 5
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