NCL Breakaway

Item: Norwegian Breakaway
Rating: 3
Author: rkicinski2

Norwegian Breakaway Cruise Review to Bermuda

rkicinski2

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 10

Overall rating:

3 out of 5

Verified Review

Sail date: September 27, 2015

Ship: Norwegian Breakaway

Cabin type: Suite

Cabin number: 13786

Traveled as: Couple

Reviewed: 9 years ago

Review summary

First let me give a rave review to the Captain and crew for keeping us in calm waters during a tropical storm/hurricane for 98% of the trip. His expertise in keeping us in calm waters was unbelievable. The ship was beautiful and the staff that we met were friendly. The US officer who arranged for the veterans get together, champagne and photo should be mentioned because every veteran who participated thought it was an amazing gathering. Thank you for that. I was disappointed int he menu choices as I usually cannot make up my mind, Lobster night in the main dining room has been discontinued, so if you want lobster, you have to go to the specialty restaurants. Also, we never saw our room steward until Wednesday. We had no bathrobes in the room until I called and requested them and then, they had no belts. This indicates to me that the staff has been reduced. Usually I saw my room steward every day. Also, there used to be a menu left in the room for room service/breakfast and we did that every day, however there was no menu and a $7.95 charge for room service. I am not sure if we were entitled to the minibar with our beverage package, but the footstool had the minibar bottles in it until the last night of our cruise when the bottles went into the fridge. Not sure what that was about. I just feel like the customer service factor has dropped a bit since the last cruise. We are Gold latitude members who traveled with others who were not. We are supposed to have priority check in, but our companions were done before us. Also did not have Priority disembarkation. .

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

The only crew member I want to mention is the American crew member who organized the Veterans gathering. He made them feel very welcome and respected. Best Veteran gathering we have ever attended and this was our 4th.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Love the shower!

Ship tip

love O'Sheehans and the Uptown bar and grill. Those people work very hard all the time.

Thumbs up

Ports of call

New York, New York

3 out of 5

17 Comments

Gwbigdog 1 year ago

Thanks for sharing your cruise with us.

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bigb591 9 years ago

for my hot food I'm going to the buffet for my omelets and bacon are you kidding me lol

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robj 9 years ago

yes if you order coffee, juice or just pastries there is no sur charge in the morning. but order any hot food and you pay $7.95

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bigb591 9 years ago

ok read the link thanks but it says some items will remain complimentary and the new enhanced items they'll charge

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frank212 9 years ago

https://www.ncl.com/faq/money-matters

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bigb591 9 years ago

i know they do charge after midnight

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debimac 9 years ago

I have never been charged for room service in the morning and we get it everyday. I'm wondering if you ordered something that there is a charge for? The drink package does not include the mini bar OR any alcohol from room service.

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brat81978 9 years ago

Ok thx. I don't eat seafood but my hubby does and I was hoping he'd get to have the lobster at least one night. I'll keep my fingers crossed! 😊

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bigb591 9 years ago

only 1 cruise they didn't have tails

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brat81978 9 years ago

So they DID have tails or only on 1 of the cruises?

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bigb591 9 years ago

omg no lobster tails night we had 4 out of 5 cruises for the tails last year on the Dawn they did some lobster pasta yuck lol the charge the room service was it after midnight only

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frank212 9 years ago

I haven't seen a lobster night on any of my 3 cruises with ncl....I believe the $7.95 charge is not for the actual food you order it's a service or delivery charge I wasn't thrilled about either

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brat81978 9 years ago

Me too idk why... 😕

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bigb591 9 years ago

i only see one comment

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weaveremt 9 years ago

I was just thinking of you when I read this.

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brat81978 9 years ago

Were you told the lobster night was discontinued? Because I was told last week by a NCL rep that it depends on whether they can get a good price on lobsters before the ship leaves the dock because they want to serve the freshest lobster they can. He told me they do try to get large quantities so they can have lobster but it's never a guarantee. 😕

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bigb591 9 years ago

Are you saying there was no lobster tails night at all and did they charge for room service all thr time or just after midnight

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