over crowded, over charged, rude

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 53

Review summary

My experience on the Breakaway was to say the least disappointing.  There was never enough seating at most of the different venues, had to stand through most of the different activities. The service in the 24 hour dining was not only slow but also very rude, when severs were told an order was incorrect they argued instead of just correcting the order, they seemed under staffed.   Pool was way too small and not enough to handle amount of patrons on board.  My wife and I rented the vibe seating for 79.98 per person  the  week and were never informed it could be purchased on a day to day basis, the 3 days in Bermuda were a waste because we spent them on shore and did not use the facility at all. The absolute worst experience of the trip was disembarking the ship, It took literally two and a half hours. It was totally unorganized  through the whole process, it was a mass exit that was not only exhausting but also very dangerous. Tempers became heated and fights almost started between passengers, Norwegian Cruise Line dropped the ball. It was truly sad that we left the ship on such a bad note      

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

New York, New York

Royal Naval Dockyard, West End, Bermuda

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