Smoke in the stateroom was unbearable

Norwegian Breakaway Cruise Review to Bermuda

Experience: 7+ cruises
Review: 1
Helpful Votes: 21

Overall Rating:

2 out of 5
Verified Review

Sail Date: May 19, 2013
Ship: Norwegian Breakaway
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 4 years ago

We paid to have a balcony on our stateroom. The first night there, we left the door open while we slept to have the fresh air and hear the the middle of the night, we woke up and thought our room was on fire as we could smell smoke.

We determined that the smoke was coming from the next stateroom passengers who were smoking cigarettes on the balcony. We had to close the balcony door and went to guest services in the morning to address the situation.

They told us that cigarette smoking was allowed and we just had to keep our door closed if we didn't want any coming in our room. They said they would talk to the passengers but they couldn't tell them to stop as it is allowed.

The next night we had marijuana smoke coming in our room from the stateroom two doors down and throughout the entire week, we continued to have cigarette smoke in our room whenever we opened the door.

So basically, we paid for an upgraded room with a balcony and we couldn't utilize the balcony the entire week and couldn't even have the door open as the smell of smoke bothered both of us.

it really negatively affected our trip and certainly calls into question if I'd ever go on Norwegian again...i have cruised with Royal Caribbean 5-6 times previously and this was the first attempt to try someone else and i cannot see me using Norwegian again as the luck of the draw could mean that we have smoke in our rooms again on the next cruise.

Food and Dining

3 out of 5
not a big fan of the free seating; i've enjoyed on RCI cruises getting to know the waitstaff throughout the week.

Onboard Activities

5 out of 5


5 out of 5

Service and Staff

3 out of 5
most were really good with the service; biggest issue was with the bartenders who repeatedly inappropriately charged for drinks by charging 2 x instead of the upcharge for a double; when you called them out, they knew they did it wrong and just hoped you wouldn't catch it.

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
cigarette smoke came into the room the entire week keeping us from using our balcony or even having the door open

Ship Tip

use the restaurants for breakfast and lunch instead of the buffet.

order doubles when ordering drinks as it's a $3 upcharge

5 out of 5
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