1. Home
  2. Reviews
  3. Norwegian Bliss reviews
  4. Mexico cruise review

Nightmare Cruise

Norwegian Bliss Cruise Review to Mexico

Cruises: 7+ cruises
Review: 1
Helpful Votes: 21

Overall rating:

1 out of 5
Norwegian Bliss

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: December 05, 2021

Ship: Norwegian Bliss

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

For those that said this was a bogus review I added the pictures of the crew bar from outside the front window of my Haven Forward facing penthouse. I was looking forward to this cruise so much. I booked a room in the Haven and had watched so many videos and read so many reviews. Little did I know that my cruise would be a nightmare with a very horrible customer experience. To start off with I was booked into a Haven suite room that was right in front of the crew bar. Do not get me wrong the crew deserve relaxation just as much as a guest but without soundproofing the crew could have just been sitting in my room with me with how loud the crew bar was. It also literally took guest services not believing me and sending 2 security guards to my room in the middle of the night to listen to the crew bar at which point they also heard how loud it was. I was then forced to move rooms and the new room had an obstructed balcony. The worst part of the experience was the crew was told who the culprit was of getting their crew bar closed earlier and I was made fun of and talked about by the crew. It was a horrible experience that I would not wish on anyone at all.

Embarkation

1 out of 5
Horrible embarkation experience

Ship experiences

Food and Dining

1 out of 5
Needs improvement in regard to service and quality

Onboard Activities

1 out of 5
Needs improvement in regard to cleanliness

Service and Staff

1 out of 5
I was looking forward to this cruise so much. I booked a room in the Haven and had watched so many videos and read so many reviews. Little did I know that my cruise would be a nightmare with a very horrible customer experience. To start off with I was booked into a Haven suite room that was right in front of the crew bar. Do not get me wrong the crew deserve relaxation just as much as a guest but without soundproofing the crew could have just been sitting in my room with me with how loud the crew bar was. It also literally took guest services not believing me and sending 2 security guards to my room in the middle of the night to listen to the crew bar at which point they also heard how loud it was. I was then forced to move rooms and the new room had an obstructed balcony. The worst part of the experience was the crew was told who the culprit was of getting their crew bar closed earlier and I was made fun of and talked about by the crew. It was a horrible experience that I would not wish on anyone at all.

Ship Quality

1 out of 5
I was looking forward to this cruise so much. I booked a room in the Haven and had watched so many videos and read so many reviews. Little did I know that my cruise would be a nightmare with a very horrible customer experience. To start off with I was booked into a Haven suite room that was right in front of the crew bar. Do not get me wrong the crew deserve relaxation just as much as a guest but without soundproofing the crew could have just been sitting in my room with me with how loud the crew bar was. It also literally took guest services not believing me and sending 2 security guards to my room in the middle of the night to listen to the crew bar at which point they also heard how loud it was. I was then forced to move rooms and the new room had an obstructed balcony. The worst part of the experience was the crew was told who the culprit was of getting their crew bar closed earlier and I was made fun of and talked about by the crew. It was a horrible experience that I would not wish on anyone at all.

Cabin / Stateroom

1 out of 5
I was looking forward to this cruise so much. I booked a room in the Haven and had watched so many videos and read so many reviews. Little did I know that my cruise would be a nightmare with a very horrible customer experience. To start off with I was booked into a Haven suite room that was right in front of the crew bar. Do not get me wrong the crew deserve relaxation just as much as a guest but without soundproofing the crew could have just been sitting in my room with me with how loud the crew bar was. It also literally took guest services not believing me and sending 2 security guards to my room in the middle of the night to listen to the crew bar at which point they also heard how loud it was. I was then forced to move rooms and the new room had an obstructed balcony. The worst part of the experience was the crew was told who the culprit was of getting their crew bar closed earlier and I was made fun of and talked about by the crew. It was a horrible experience that I would not wish on anyone at all.

Disembarkation

1 out of 5
Horrible Experience

Traveler Photos

Crew bar outside front window Crew Bar Outside front window
Was this review helpful? 21
Flag

13 Comments

Gwbigdog    1 year ago

Thanks for sharing your cruise.
Thumbs Up
Flag

PaulzyJC    2 years ago

I've seen that room you chose; and was horrified by the location, the size & the configuration. You would have been better off in a Club Balcony, as I was. Peace.
Thumbs Up
Flag

PaulzyJC    2 years ago

I was on Bliss. And would not pay to stay in the "Haven". It's just not worth it.
Thumbs Up
Flag

dcriner0513    2 years ago

The Haven has rooms outside the Haven. I was in a forward facing Penthouse on deck 9. The crew bar is in the open space right in front of the forward window. So no this review is not bogus, maybe you should sail on the ship and find out.
Thumbs Up
Flag

Lazyboy    2 years ago

Haven cabins are deck 9 and up (note there is no cabin number given), as others have stated the crew does not have party rooms up that high, it is for paying customers. Also, security most likely would not investigate a complaint like this, it is usually the service desk that comes in to investigate. I am calling this one a bogus review also and flagging it.
Thumbs Up
Flag

nclcruzr    2 years ago

No way the crew was partying anywhere near the Haven. I'll second the bs on this review.
Thumbs Up
Flag

Gwbigdog    2 years ago

All bad? No way.
Thumbs Up
Flag

CruzeFan    2 years ago

Sorry you had a bad experience. It’s always a good idea to research the cabin locations and if you are unsure what is above, below or next to the cabin, do your best to find out. It may be that you put no more effort into choosing the cabin location than you did in writing the review - just copying and pasting the same thing in most sections.
Thumbs Up
Flag

kelskazoo22    2 years ago

Hmmm. Sounds fishy that everything was horrible.
Thumbs Up
Flag

NOG    2 years ago

Well i leave on the Joy Saturday. Now I’m very worried. I hope this is just one persons opinion. I’ve done so much research on this ship
Thumbs Up
Flag

MargieRita    2 years ago

Highly doubt they would put the crew bar next to Haven cabins. Usually places for the crew are lower decks. So yeah I call BS on this review, BS on this review, BS on this review, BS on this review 😂 on a scale of 1-10 for BS reviews I’ll give them an 8 for creativity though!
Thumbs Up
Flag

mollyv71    2 years ago

Wow........you are hard to please it seems & what's the point of repeating yourself!! Can't wait for our cruise on the Bliss next month!! This will be our 8th cruise (7th on NCL) NCL is the best cruise line!
Thumbs Up
Flag

Curt34    2 years ago

Really?
Thumbs Up
Flag
Log In To Submit Comments

Other reviews of this sailing

Wonderful the only negative was the two shows we went on. Was not into play style musicals. I’m sure it was good for someone but not for me. I’ve never been disappointed with any NCL show but was this time.
Gloriously empty-feeling!
Good Time