Hidden fees and changes in stops

Item: Nieuw Statendam
Rating: 3.8
Author: BozkoRichard

Nieuw Statendam Cruise Review to Caribbean - Western

BozkoRichard

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 6

Overall rating:

3.8 out of 5

Verified Review

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 04, 2024

Ship: Nieuw Statendam

Cabin type: Inside

Cabin number: 11016

Traveled as: Couple

Reviewed: 2 months ago

Review summary

This cruise was a disappointment. We thoroughly researched it in advance and the information we received was inaccurate. There are hidden taxes and mandatory tips regardless of any packages you purchase. We loved the staff and the scenery en route but some of our ports were unavailable due to the weather. I became extremely ill for 5 days of our trip. The medical staff were beyond kind. This was our last trip with this company.

Embarkation

5 out of 5

Very organized and simple

Ship experiences

Food and Dining

3 out of 5

Food was good but be prepared for extra taxes and tips that you may not of been informed of.

Onboard Activities

2 out of 5

If you want a place on the pool deck you need to be there by 3am. Every possible chair is reserved very early.

Entertainment

5 out of 5

The live bands were fun and talented. Many were up dancing too!

Children's Programs

No children

Service and Staff

5 out of 5

All of the staff were extremely polite and sincerely wanted everyone to enjoy themselves.

Ship Quality

5 out of 5

Very clean and well maintained.

Cabin / Stateroom

1 out of 5

We were promised a room near the middle of the ship on the 3rd or 4th floor. Instead we were assigned the 11th floor front of the boat. I was sick to my stomach from the 3rd day until the end of the trip...and I usually don't get seasick. We were unable to change rooms.

Ship tip

Get everything in writing. All the details promised by the person on the telephone are meaningless. If they say it's in your file in the computer have them send you a copy.

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