Nieuw Amsterdam Cruise Review to Caribbean - Eastern

Contributor Level: Third Mate

7+ cruises


Helpful Votes

4 out of 5

Bad weather Great Cruise

Sail Date: October 23, 2016

Reviewed: 7 months ago

Traveled As: Couple

Room Type: Balcony

The Nieuw Amsterdam is a beautiful ship and extremely clean. The service staff from the dining room stewards, wine stewards and room stewards plus everyone else we came in contact with were outstanding! The weather was bad so we could not dock in Grand Turk or tender to Half Moon Cay. This was disappointing, but certainly no fault of HAL, so I will not down grade for that. The only thing that prevents me from rating this cruise a five star was the surly and outright rude embarkation staff.  They need some serious retraining in customer service. All in all, I will be very pleased to cruise on HAL and Nieuw Amsterdam again!Happy

Cabin / Stateroom
Cabin functional and very clean. Stewards assisted in every way possible, from shoe shining to ice service, ice buckets for wine and turn down service. Room was serviced multiple times a day. We enjoyed the balcony very much!
Embarkation and Disembarkation
Embarkation addressed earlier--needs to be improved. Disembarkation--no problem except there weren't enough porters to assist with luggage.
Ship Quality
beautiful ship, extremely clean.
Destinations and Excursions
Missed two ports because of weather. Disappointing but no ones fault.
Onboard Activities
Children's Programs Did not use
The highlight of the cruise was the BB Kings Allstars band. They performed nearly every night and were outstanding!
Service and Staff
Except for embarkation, all we encountered were fantastic and eager to please. Our dining Stewards Augustins and Made, wine steward Allan, Room stewards Pancho and Julian, Cabana Stewards Chia and Jason were outstanding to name a few.
Food and Dining
Food was delicious in all of the venues we attended


If you have as you wish dining make your reservations when you get to your cabin. We were traveling with another couple and we were able to reserve the same table for four at the same time for the week. We were able to get to know the waiters and wine steward and it made for a very enjoyable time.

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