An Annoyed Traveler

Nieuw Amsterdam Cruise Review to Europe - Eastern Mediterranean

Experience: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2 out of 5
Sail Date: July 01, 2010
Ship: Nieuw Amsterdam
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 7 years ago
We were so excited to go on the inaugural cruise on this brand new ship for our 25th wedding anniversary. However, once on board, we continued to encounter problems throughout the 10-day cruise. It was obvious that the staff was still in training because service was poor in many areas (especially in the speciality restaurants and our room steward.) In one restuarant, we waited over an hour for our food (which had a set menu!) and when it never came, we left. Throughout the entire cruise, we had issues with our air conditioning in our room. The cruise was in July in the eastern Mediterranean so it was very hot and humid. We expected that a brand new ship would have good air conditioning but that was not the case!!! We continuously complained and all they gave us was a fan!!! At one point, it was 86 degrees in our room - pretty hard to sleep when it is that hot! Although the ship is new and beautiful, they still have very many kinks to work out before I would ever recommend them to anyone else!!!

Food and Dining

3 out of 5


5 out of 5

Service and Staff

3 out of 5
A couple of individuals in the main dining room were excellent, however, overall, the staff had a lot to be desired!

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
The rooms were beautiful and well appointed, but the lack of good air conditioning was a bit issue for us!

Pros: This brand new ship is beautiful and very well appointed and laid-out!

Cons: Many issues with service and air conditioning!

Recommends Nieuw Amsterdam? No.

Was this review helpful? 35

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