Cruise employees need crash course in customer service
Navigator of the Seas Cruise Review to Caribbean - Western
Sail Date: August 03, 2014
Ship: Navigator of the Seas
Cabin Type: Balcony
Cabin Number: 8590
Traveled As: Family (older children)
Reviewed: 3 years ago
The boat was nice, the meals were good, and the excursions at our ports were terrific... However, this was all overshadowed by the overarching theme that the large majority of the Royal Caribbean employees on this ship were rude, didn't smile, didn't apologize when they needed to... And quite frankly didn't do anything to make us feel special or valued. We had numerous bad experiences with bartenders, casino workers, and check-in people. Our 3+ hours in the heat waiting to board the ship on Day 1 (followed by no opportunities to buy drink packages once on the boat) really set the stage. I got much better service on Norwegian and Carnival.
Food and Dining
Service and Staff
Cabin / Stateroom
Book a room on the 8th floor so you can walk up or down to either the 11th or 5th floors (where most action was) ... As the elevators seemed to take FOREVER to come.