Navigator of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

Cruise employees need crash course in customer service

Sail Date: August 03, 2014

Reviewed: 2 years ago

Traveled As: Family (older children)

Room Type: Balcony

The boat was nice, the meals were good, and the excursions at our ports were terrific... However, this was all overshadowed by the overarching theme that the large majority of the Royal Caribbean employees on this ship were rude, didn't smile, didn't apologize when they needed to... And quite frankly didn't do anything to make us feel special or valued.  We had numerous bad experiences with bartenders, casino workers, and check-in people. Our 3+ hours in the heat waiting to board the ship on Day 1 (followed by no opportunities to buy drink packages once on the boat) really set the stage.   I got much better service on Norwegian and Carnival. 

Ship Quality Nice big ship
Food and Dining
Sapphire Dining Room was one of the bright spots
Service and Staff
Seriously, I felt like I was burdening people by asking for a drink or to buy chips at the blackjack table, etc.
Good comedy and ice dancing show
Children's Programs
Not many stuck around for the "Teen Pool Party"
Onboard Activities
People running the sports tourneys should have a clue about the game(s)
Destinations and Excursions
Booked in advance. swimming with dolphins and zip lining were memorable.
Cabin / Stateroom
Nice balcony room
Galveston, Texas
Starting point. Not much there. Bad parking and traffic set up.
Cozumel, Mexico
Dolphins and stet park a must!
George Town, Grand Cayman
Nice beaches, but you need to be ready for the necessary taxi ... And catching the small tender boat from ship to shore was a bad experience
Falmouth, Jamaica
Zip-lining a must


Book a room on the 8th floor so you can walk up or down to either the 11th or 5th floors (where most action was) ... As the elevators seemed to take FOREVER to come.

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