7 Night Western Caribbean (New Orleans Roundtrip) Sail Date: March 23, 2013 Ship:Navigator of the Seas Cabin Type: Balcony Traveled As: Couple Reviewed: 5 years ago
Royal Caribbean is cutting back on basic amenities; at least that was our experience with our recent (March 23, '13) cruise on Navigator of the Seas. Although there was a liquid soap container on the shower wall, we were given no individual sized creme rinse, shampoo, lotion, or body soap. In fact, we didn't even get a chocolate on our pillows at night! RC advertises that Platinum class gets robes upon request; we were told that this is no longer the case. I asked our room steward if this was a mistake and he told us that RC is cutting back on some amenities, the aforementioned included. When I explained that we flew with as few liquids as possible and had nothing, our steward called his supervisor to get permission to give us hair conditioner and hand lotion. Apparently, our class, which is the Emerald level. is NOT given basic items that are expected when one stays in a paid accomodation. On RC, one needs to be at the diamond level for those perks.
The matress was thin and uncomfortable and the pillows worse. I didn't sleep well. However, the room was quiet.
The entertainment was spectacular, as has always been our experience with RC.
Service was good; food was just average.
My husband and I enjoyed our trip, and although we've traveled with RC many times before, I think we will choose a different cruise line for future travel. There are times when pinching pennies gets to the point where a company loses repeat customers and future business. This may be such an example. (When talking with a few different fellow passengers, they all said that they would probably travel on different cruise lines in the future.)
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