Bad start because ofLanguage barrier and lack map to ship

MSC Splendida Cruise Review to Europe - Northern Europe


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
7 Night Northern Europe (Hamburg Roundtrip)
Sail Date: September 18, 2016
Ship: MSC Splendida
Cabin Type: Balcony
Cabin Number: 8257
Traveled As: Couple
Reviewed: 9 months ago

Kodos to Teria who was an excellent  help in booking the cruise and went the extra mile for us. She was a blessing!!  On board--Days one and two were exceptionally difficult as we didn't have a map of the ship and no one knew much English. We didn't have any help in finding our room and walked all the way on the wrong side because of the numerical system. Having a walker/wheelchair made it extra difficult to have to backtrack. Then when trying to find dining area, we only got half of the directions we needed, so up and down elevator....Finally someone handed us a map and things got better. Money spent for WIFI was wasted. Paid for a week and only got one message to family.  Seating for dinner with other English speaking couples was great and so were some of the stops. Especially enjoyed Southhampton and Amsterdam. Was shocked at how rude & greedy people were at buffet and on elevator. Tipping was excessive for the lack of staff help offered. State room was nice and kept clean. 

Food and Dining

5 out of 5
Better on 2nd night. My entree was forgotten 1st meal.

Onboard Activities

3 out of 5
enjoyed swimming

Entertainment

3 out of 5
Too late to take advantage after meal.

Children's Programs

Think it was probably good.

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Liked our cabin and balcony view.

Ship Tip

Travel with someone who's been there before and/or fluent in other languages.

3 out of 5
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