MSC Splendida Cruise Review to Europe - Northern Europe

Contributor Level: Purser

2-3 cruises


Helpful Votes

2 out of 5

Bad start because ofLanguage barrier and lack map to ship

Sail Date: September 18, 2016

Reviewed: 8 months ago

Traveled As: Couple

Room Type: Balcony

Kodos to Teria who was an excellent  help in booking the cruise and went the extra mile for us. She was a blessing!!  On board--Days one and two were exceptionally difficult as we didn't have a map of the ship and no one knew much English. We didn't have any help in finding our room and walked all the way on the wrong side because of the numerical system. Having a walker/wheelchair made it extra difficult to have to backtrack. Then when trying to find dining area, we only got half of the directions we needed, so up and down elevator....Finally someone handed us a map and things got better. Money spent for WIFI was wasted. Paid for a week and only got one message to family.  Seating for dinner with other English speaking couples was great and so were some of the stops. Especially enjoyed Southhampton and Amsterdam. Was shocked at how rude & greedy people were at buffet and on elevator. Tipping was excessive for the lack of staff help offered. State room was nice and kept clean. 

Cabin / Stateroom
Liked our cabin and balcony view.
Embarkation and Disembarkation
Very confusing! Stood in line forever and found out we needed to do something else first....
Ship Quality
Destinations and Excursions
Hard to negotiate with walker/wheelchair. Taxi drivers were out to make a buck, not to give service.
Onboard Activities
enjoyed swimming
Children's Programs Think it was probably good.
Too late to take advantage after meal.
Service and Staff
Food and Dining
Better on 2nd night. My entree was forgotten 1st meal.


Travel with someone who's been there before and/or fluent in other languages.

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