Nice price, marginal experience

MSC Splendida Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 10

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail Date: July 01, 2012
Ship: MSC Splendida
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 5 years ago
I have been on a number of cruises and this one was a disappointment. This ship itself was very beautiful and new but the layout was terrible. None of the non-stateroom decks went all the way through so you had to go up and down all the time to find things. The service was marginal and there were extra service charges for everything from ice cream and desserts to room service. The children's program was "included" in the cost but very disorganized; we never did find a person around who could help actually register our kids even though there were a lot of kids on the ship. Usually the food is one of the best parts about a cruise, but the food on this ship was adequate at best. The buffet was awful and the formal dining room was only "ok". The formal nights were a disappointment as they didn't enforce the dress code; there were actually people in the dining room on the formal nights wearing jeans and shorts. Probably the biggest concern I had was safety. In light of recent issues with cruise ships sinking I was shocked that on a 7 day cruise we didn't have a lifeboat drill until the LAST night on the ship.

Food and Dining

3 out of 5
Dining times were good, but quality of food was poor.

Entertainment

1 out of 5
Not very many options, programs were not well promoted or defined and low quality.

Children's Programs

1 out of 5
Childrens program was "included" in the cost, but was very disorganized. We never were able to find a person to help register the kids for any of the activities.

Service and Staff

3 out of 5

Ship Quality

3 out of 5
Beautiful ship, clean and well maintained, but very poor layout.

Cabin / Stateroom

3 out of 5

Pros: The ship was new and beautiful and kids under 11 were free

Cons: Food, layout, programs, safety

Recommends MSC Splendida? No.

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