msc needs to make serious changes

Cruises: 7+ cruises

Reviews: 0

Helpful Votes: 13

Review summary

the ship was beautiful and clean. the wait staff and stewards were also very good. The food was average. Unlike other cruise lines water and coffee needed to be purchased and was not readily available. One could not have coffee with dessert or with lunch. Water was never provided, always had to be bought. Many of the passengers did not believe in waiting in line. Unfortunately, the ship's personnel did not encourage it either. When we commented on this, they looked at us as though we were the ones at fault. We could not plan ahead and book massages, etc. since we were not told until the night before when our excursions would be. When we informed them that we had not received our excursion tickets for the last two legs of the trip, we were told we would get them in Rome. It was 11pm of that night and we still had no tickets. They did not answer the phone so we went to the desk and were told, 'you will get them'. We explained that we wanted to go to sleep and needed to put in for a wake up call and had no idea what time our tour was. We had to do this the subsequent night as well. A cruise is supposed to be a very relaxing experience and that has always been our personal experience when we have cruised in the past (Disney, Princess, Carnival, NCL). IT was stressful to have to be concerned about things that should not have been a concern. After all, we booked our excurisions months ago online. Overall, we do not believe that under these present conditions we would ever consider cruising with them again. We spoke to several people who were also dissatisfied. Two couples ( a young Canadian couple and an older Dutch couple) were on their first cruise and because of their poor experience stated that they would not cruise again in the future. We convinced both couples that this was not your typical cruising experience and encouraged them to give it another try with another cruise line.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: beautiful, clean ship and great shows

Cons: poor organization. could not get coffee with meals as sold only in the bars. had to buy water constantly( coffee and water not provided on tables as on other cruise lines)

Recommends MSC Splendida? No.