Cruising with MSC was a HUGE failure!!

MSC Sinfonia Cruise Review

Cruises: 7+ cruises
Review: 1
Helpful Votes: 16

Overall rating:

1.6 out of 5
MSC Sinfonia

4 Night South Africa (Cape Town Roundtrip)

Sail date: February 27, 2023

Ship: MSC Sinfonia

Cabin type: Inside

Cabin number: 9026

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Through all our bad experiences prior and while on board, MSC seems to care about is the money they were making and not their guests satisfaction or happiness. We were deceived twice in this trip just to get our money and it wasn’t professional at all. The proposed solutions where all directed at us having to compromise with no resolution from the staff on board. It is as if the customer has an issue. MSC will keep talking over it till you stop complaining and the solution is at the customer expense only.

Embarkation

1 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

Do not cruise with MSC if you can!

Ports of call

Walvis Bay, Namibia

1 out of 5

Cape Town, South Africa

1 out of 5

Disembarkation

1 out of 5
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