Lots of room for improvement

MSC Meraviglia Cruise Review

Cruises: 7+ cruises
Reviews: 15
Helpful Votes: 352

Overall rating:

2.7 out of 5
Verified Review
MSC Meraviglia

3 Night Bahamas (Miami Roundtrip)

Sail date: November 21, 2019

Ship: MSC Meraviglia

Cabin type: Balcony

Cabin number: 9296

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

Very disappointed in the overall experience. The food and service were horrible and the clientele onboard were unruly and incredibly rude and ship staff did nothing about it. We spoke to about a dozen or more crew who were all looking to leave MSC and go to Royal Caribbean as they said they were treated badly onboard. It was VERY apparent throughout the ship the staff and crew were not happy. We are ready to get off the ship the first day and so happy it was only a 3 night cruise, which was 2 days too many.

Embarkation

2 out of 5
Very disorganized and check in took a long time as the staff seemed very confused by what they needed to do

Ship experiences

Food and Dining

2 out of 5
Overall the food was awful and the buffet was disgusting. I’ve seen better quality and selection in school cafeterias. We did have two good meals...sushi and the steakhouse both of which are speciality dining with cover charge. The sushi restaurant you are better off doing a la carte as it’s better selection than the set menu as past of speciality dining.

Marketplace Buffet

2 out of 5

Selection very limited at embarkation lunch and the same things are repeated at each station. Salad bar was only salad, so toppings and same with the Mexican or as they called it “ethnic” station only had beans, meat and chips, no toppings. Very strange set up and selections.The breakfast and lunches the rest of the cruise were also very limited in selection and many times when food would run out the staff would say to go to another station (happened to use three times).The salad bar was missing a critical ingredient, namely salad. If you could find lettuce (from the burger grill) there were none of the usual accompanying things like cheese, diced meats, onions, broccoli, or other things you would expect on a salad bar. There was only corn and kidney beans.Overall the marketplace was a huge disappointment for every meal.

Panorama Restaurant

4 out of 5

The menu selections and food quality could use a lot of improvement. The presentation of the food is more akin to a cafeteria than a nice restaurant. It was odd to see the decor namely lighting was interrogation strength in one area and another area would be plunged in darkness. Who ever designed the dining room didn’t consider how to make even lighting throughout the room so that it would create an ambiance.The service in the dining room was VERY good which is why I rated this a little higher overall. Our waiter Zeri was fantastic...very personable and attentive and certainly made up for the short comings in other areas. Overall food would be 3 stars but the service was great, so giving this a 4 star overall.

Waves Restaurant

2 out of 5

Dining room is very cramped and over crowded with very low ceilings. We only ate here once for lunch and it was uninspiring with very slow service and our order for two people was mixed up several times. Also interesting to note they have Coke products but no Diet Coke.

Jean-Philippe Chocolate & Coffee

5 out of 5

Very impressive to see all the beautiful creations made onboard. Lots of great gifts to take home.

Onboard Activities

3 out of 5

Casino Imperial

2 out of 5

Very smokey throughout the casino and very small casino given the size of the ship. The tables were cramped and hard to get a seat given how few there were and there was no craps tables. Very disappointed in the casino.

Horizon Pool

5 out of 5

The main pool area a beautifully done and has lots of seating including Balinese beds surrounding the pool.

Service and Staff

2 out of 5
Overall the staff seemed miserable and that guests were an imposition. I set out each day to count the number of times staff were smiling and welcoming and sadly never reached double digits on any day. The only shining star was a waiter in the dining room. Honestly it was very sad to see that no one cared about service and seemed completely miserable working onboard.

Ship Quality

3 out of 5
The layout design of the ship was what you would expect from a new ship. The lighting throughout the ship was VERY harsh in the evening rather than used to created ambiance. It was as it all dinners were set to full power all the time. For example the Champagne Bar should be an upscale feeling and intimate space, but instead was lit up like an airport. See additional comments about lighting in the dinning in other section. Cleanliness of the ship was generally good BUT staff is having a hard time keeping up in hallways and throug

Cabin / Stateroom

5 out of 5

Ship tip

Expect everything to be done in 6 languages and have low expectations for food and service.

Ports of call

Miami, Florida

1 out of 5

Disembarkation

5 out of 5
Was the best part of our trip, getting off the ship! Was so happy to be off that ship and headed right for a restaurant for a good meal.

Traveler Photos

Lunch menu Closet Lunch me u Bed Balcony cabin aft facing Door
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