Top of the worst Cruise is MSC

MSC Magnifica Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Review: 1
Helpful Votes: 12

Overall rating:

1.9 out of 5
MSC Magnifica

4 Night Bahamas (Miami Roundtrip)

Sail date: March 04, 2024

Ship: MSC Magnifica

Cabin type: Inside

Cabin number: 10091

Traveled as: Family (older children)

Reviewed: 7 months ago

Review summary

Giving it 1 star I feel is much higher than they deserve. Worst cruise experience ever . Warning to all the consumers don’t even bother to try it . Sharing our Family horros story . I have a history of cruising over 30 plus years . Have many cruises experiences. Many good , some bad , But MSC was the very worst ever . I have cruised on many lines . From top of the lines to cruising on the lower cost Carnival Cruise . I say you’re better off w/ Carnival or even the Margaritaville short Bahamas cruise . Cruising with MSC recently. The few experiences that were good during a 4 day Cruise on Magnífica were overshadowed by so many bad experiences we encountered . We bought two Cabins between us and our daughter & family on a promotion sale they had . Tried to upgrade and never could because their promotion they sold them out . From start of our cruise till end we came across all the worst experiences any passengers could possibly ever experience. From Security Company as you board a company which later learned come to find out they are contracted by MSC . Security that you got to watch with your stuff as you end loosing things going through security & there’s no accountability to missing things as you pass through security. To a very Rude front desk purser who absolutely has no human skills . To a restaurant dining room manager that we requested a cake for our daughters Bday with certain allergy request that was denied for un known given reason . To a room attendant that knowing full well I had to keep my diabetes medication inside a fridge in the cold so it would not spoil as we told him from first day . Yet on the last night of cruising while out of stateroom to enjoy last night of cruising. This stateroom attendant decided to take medication that had to be kept cold in fridge. He removed it out of fridge and let it spoiled on a top of cabinet . Thousands of dollars of medication left to spoil because of a very negligence act of a room attendant. To the very last experience were we carried our bags out afraid something else would happen with our bags given the horrible experience we already had throughout the cruise with many situations. And as we ended cruise we came across an old man ground port port debark agent as we exited ship at port who was grossly rude to our pregnant daughter and the rest of us guarding the elevator and would not let us in . And for using the elevator he cursed us all Infront of our young grandchildren and got downright disrespectful & rude with all of us . It was in short the cruise from hell !! Ship was old, dirty, musty & whats worse the overall service was terrible to put it mildly . Only good experience was the entertainment & cruise director. And two waiters . The majority had the worst attitude and seemed miserable at their jobs . Unhappy staff that gave the worst passenger experience passing in their misery. One night the walked in on us @ 4am . And acted surprised when we sat in our bed and questioned it . No reason ?? And very questionable. Watch your onboard account too !! They spoiled my insulin and never even offered to replace it . I reached out to them to let them know of my experience and my concern with meds I needed replaced and after many days I received a letter of apologies. Not even an offer to replace the meds . In line to debark I heard several other passengers talking negatively of their experience as well . Which only let us know we weren’t the only ones that had ran into so many bad experiences . This Cruiseline has spend 100s of thousands on Ads on TV . Trust me when I say . Even the worst ship of Carnival is better than them . Come to find out this Cruise line started from a shipping line . Obviously they have not invested in teaching their staff on hospitality nor human skills . Like I said . One Star is too much for this Cruiseline . People beware . Remember the saying. When you see their promotional Ads . “ You get what you pay for & in this case even worst than that 🥲😟😟😟

Embarkation

1 out of 5
Horrible : Security - watch out for disappearing things

Ship experiences

Food and Dining

1 out of 5
Food is repetitive limited menu . Almost same deserts daily . If you have allergies good luck !! Very few to minimal choices

Onboard Activities

1 out of 5
Very few activities and no real excitement with crew members handling it

Entertainment

5 out of 5
The entertainment was the one good thing they had . Great show . Great performances. Great attitude. The one good thing on this Ship

Children's Programs

1 out of 5
One day daughter had a panic attack because when she went to pick up our 4 yr old Grandaughter they had moved her to another room & no one seemed to know where our grandaughter had . No accountability

Service and Staff

1 out of 5
The worst of the worst they win the price . From terrible room attendant to the purser to the restaurant manager

Ship Quality

1 out of 5
Dirty , smelly , musty halls , common areas , tanned down ship

Cabin / Stateroom

1 out of 5
Musty , dirty , old , ranned down cabin . Terrible

Ship tip

Based on Our experience: don’t cruise on MSC they are the worst

Ports of call

Miami, Florida

1 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

4 out of 5

Nassau, Bahamas

4 out of 5

Disembarkation

1 out of 5
The worst . An old man port agent blocked the elevator and was the nastiest most rude cursing old man simply because we took elevator . Disgusting disrespectful attitude
Was this review helpful? 12

13 Comments

bigcrtt03     6 months ago

Now that was an amazing review, now you can tell us how you really felt 😂

outtoseaDon     7 months ago

Thanks for your comments, I am glad you presumably had enough insulin left to get you home. I would suggest next time waiting a day or two after creating such a thorough writing before making it public. Then reread it when you have calmed down. Hyperbole is a useful tool, but in this case it seems overused. When I read “Horror Story” I think of zombies, monsters, Hannibal Lecter, and other subjects. A cruise where you are disappointed doesn't seem to meet the standard of “Horror”. Reading countless other reviews on various sites, there is a distinct difference of opinion between your description of the Magnifica and everyone else. You are the only one who described this ship as “dirty, musty, and the overall service was terrible to put it mildly.” What? Terrible to put it mildly? How would you describe it accurately? Oh yes, “the cruise from Hell.” I assume demons, the dark lord, and a lake of fire somewhere. Next, its lose things, not loose. You loosen a tie or a knot. You lose things going through security. Sailing for 30+ years I am surprised that you are angry you didn't get a free upgrade. I'm not surprised that you didn't get the upgrade, but that you are angry. I have a lot less cruise time than you, (full disclosure, I have sailed 3 times with MSC and love it), and I thought free upgrades were at the discretion of the cruise line. Did I miss something? After reading many MSC reviews, a lot of them unfavorable, almost all of them point to the staff of each shift as the one good point of an otherwise poor review. Usually its the food, entertainment, kids, and constant upselling. To hear of so many “rude, no human skills (?), dishonest, worst attitude, lacking hospitality skills”, and worst of all, intending to harm children, I am relieved you all survived.

ZATHROS     7 months ago

Sorry to hear your troubles.

LilStarChild     7 months ago

MSC was fine by me

cpd407     7 months ago

Well, we are sorry you didn't enjoy your vacation. Another commenter said it was your medication and your responsibility. To my knowledge, it's not a refegrator but a cooler in these rooms, so I agree with this statement.. The Magnifica is a great ship for it's age and back in December, it was remarkably clean and the staff was awesome. Thanks for your review.

Flcruisepro     7 months ago

Wow. Thanks for the candid review. It seems people either love MSC or hate them.

Gwbigdog     7 months ago

Oops 😬 sorry thanks

LilStarChild     7 months ago

I liked the MSC Magnifica to Alaska from Seattle

trackstarjc2003     7 months ago

It's very common for them to clear the fridge on the last night of the cruise on all major cruise lines. You should have been aware of this with 30 years of experience. I'm sorry this happened to you but this sounds to me like a lack of personal responsibility for your own medications.

dsorel     7 months ago

Sorry to hear that...but I just got off the Magnifica and my experience was excellent! Staff were helpful and great. The ship was very clean. I haven't seen any dust or mold...Actually, MSC did a very good job! Shows were excellent, etc. Regarding port agents (security before boarding) the staff are hired by the port authority. So, they are not employed by any cruise lines. About your medication, it's something not to do from your steward, but did you ask him why he did so and did you bring that up to the housekeeping manager?

HeavySeas     7 months ago

Thanks for sharing

SRAlbritton     7 months ago

Thank you for sharing with us. Sorry you had such a bad experience.

cruising2004     7 months ago

Well at least you had good entertainment and enjoyed the Bahamas.

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