Not Impressed

MSC Divina Cruise Review to Caribbean - Western


Contributor Level: Cruise Director
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 18

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: December 23, 2016
Ship: MSC Divina
Cabin Type: Balcony
Cabin Number: 9271
Traveled As: Couple
Reviewed: 11 months ago

The cruise ship is beautiful, sparkling clean, luxurious. The crew was all fantastic, very attentive, cordial. Vendors were Very nice and serviceable.

On the negative side:

Checking-in was a terrible experience, too many long-winding lines; 3 different endless winding lines. The checking-in system must be improved. The Wi-Fi connection was very poor and too expensive for the poor service provided. The so called CHEF has no idea what a PAELLA dish is or even looks like; he must look for the recipe. Overall, the food in the main dining was very extensive but not so goodl. The on-board activities were pitiful; bingo and exercises... not all inclusive. As I've experienced on other cruises; swimpool games, dancing classes, cooking, glass blowing demos, ice carving, karaoke, manual arts, etc. I must point out our assigned stateroom cleaning crew, Rocco, did a great job, he was fabulous, respectful and had a great sense of humor. "The Best of Atlantis" tour only takes you to the hotel, no showing of part of the island as it says. You just see what's on the way to the hotel.
Note for New Cruise Ships: Improvement to shower size is a must. It is almost impossible for over-weight persons to shower without causing chaos. I am not an overweight person, yet the space provided is so minimal. It is my believe that overweight people are being discriminated. This problem exists on ALL cruise ships. I thought it should be addressed.

Food and Dining

NOT impressed, although they offered had somewhat different food for breakfast, like eggs benedict, French toasts for breakfast, a cheese station with a great variety of cheeses. They also had Paella, but let me warn you, that was not paella, not even close.

Onboard Activities

1 out of 5
During mornings and afternoons they had exersice sessions accompanied by great music by the pool deck, very inviting. They also offered bingo games. NO other entertainments that I'm aware of.

Entertainment

3 out of 5
Good shows offered at night.

Children's Programs

5 out of 5
No children. However, the place for children looks great. I saw a lot of children in the mornings with painted faces like tiger faces or other animals. One of their mothers told me their children loved it and didn't want to wash off their faces.

Service and Staff

5 out of 5
The service and crew was outstanding. I would like to commend our cleaning staff named Rocco; simply the best.
Complaint: I never received the bill for our expenditures in the cruise ship. This bother me a lot, for a few things were returned and I'm not sure if we were charged.

Ship Quality

5 out of 5
The inside of the ship is spectacular. Thoroughly clean at all times. My only complain is the shower stalls... although I am not an overweight person, the shower stalls are tiny and very uncomfortable, as in any cruise ship. I cannot fathom overweight persons taking a shower in them, it must be excruciating. I find this highly discriminating.
For smokers, the cruise ship has, at the far end on the 15th floor, an ample great bar with a great swimming pool, music and great accommodations. The best I've seen in any cruise ship.

Cabin / Stateroom

5 out of 5
The cleaning crew was very good. The shower stall is tight, as in every cruise ship. They should think of heavy weight persons. I feel for them, as to take a shower in them must be excruciating. I find it highly discriminating.
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