Not for Afro-Americans

MSC Divina Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 19

Overall rating:

2 out of 5
Verified Review
MSC Divina

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: October 08, 2016

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 8233

Traveled as: Couple

Reviewed: 8 years ago

Review summary

The ship was beautiful, but the service for me and my companion was not good.

We had to inject our self to get service from the staff at the Bars and Lounges. They would walk right by us as if we were ghost. My Cabin wasn't service two days out of the seven. At check in I was made to wait for general boarding when I had Priority Gold status and asked for it to be honored at check in.  They seem to trip over their feet to service the European guest, but ignored me and my companion at just about every station. I am a Black man with Platinum status on Carnival and have cruised more then 30 times in my life. I travel from Pennsylvania to cruise on these ships and the cost of just getting to the ship matches the of the cruise itself so to have a Bad Experience on the cruise is not what I want from a Cruise Line. 

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
They didn't service my cabin two days out of the Seven I was on board

Ship tip

Treat all your guest as Guest, not just your European guest.

Ports of call

At Sea

1 out of 5
Was this review helpful? 19

5 Comments

Gwbigdog    2 years ago

Thanks for sharing your cruise.

kdlovescruising    8 years ago

I also sailed on Divina this summer with my family and they do need major improvement in customer service.  I am also Black but did not feel the lack of service was due to that.  I saw poor customer service with others.  MSC is a European Cruise company.

linkerrj    8 years ago

We had a great time in June night problems with anything

boldpro    8 years ago

I disagree completely and we were on the Davina twice this summer we are Americans our service was excellent and there is no bias

harlyri11323146    8 years ago

You mention you are black are you saying that because they are racist or what, if you've read reviews the MSC is indifferent to Americans in general ,

Other reviews of this sailing