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MSC Divina Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 8

Overall Rating:

1.0 out of 5
Verified Review
7 Night Eastern Caribbean (Miami Roundtrip)
Sail Date: October 08, 2016
Ship: MSC Divina
Cabin Type: Balcony
Cabin Number: 9184
Traveled As: Singles/Friends
Reviewed: 11 months ago

Due to Hurricane Matthew I was unable to travel to get the cruise. The whole eastern seaboard was hit very hard by the storm. Road was close and trains and plane was not traveling. But the saddess thing was that the Cruiseline or the agent even try to help. My wife and I was told to get there the best way we know how and those was the exact words. Sad, no refund or at least say Mr. and Mrs. Johnson we can see if we can get you on a later cruise in the future. There was nothing, customer service was very bad, the Cruise Line customer service was very bad. They do not care about the customer, it is all about how much we can rip off the customer.

Food and Dining

Not able to travel because of storm Hurricane Matthew.

Onboard Activities

Not able to travel because of storm Hurricane Matthew.

Entertainment

Not able to travel because of storm Hurricane Matthew.

Children's Programs

Not able to travel because of storm Hurricane Matthew.

Service and Staff

Not able to travel because of storm Hurricane Matthew.

Ship Quality

Not able to travel because of storm Hurricane Matthew.

Cabin / Stateroom

Not able to travel because of storm Hurricane Matthew.

Ship Tip

Not able to travel because of storm Hurricane Matthew. If you are looking for customer service this is not the cruise line you want to be associated with.

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