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MSC Divina Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 14

Overall rating:

1 out of 5
Verified Review
MSC Divina

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: October 08, 2016

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 9184

Traveled as: Singles/Friends

Reviewed: 8 years ago

Review summary

Due to Hurricane Matthew I was unable to travel to get the cruise. The whole eastern seaboard was hit very hard by the storm. Road was close and trains and plane was not traveling. But the saddess thing was that the Cruiseline or the agent even try to help. My wife and I was told to get there the best way we know how and those was the exact words. Sad, no refund or at least say Mr. and Mrs. Johnson we can see if we can get you on a later cruise in the future. There was nothing, customer service was very bad, the Cruise Line customer service was very bad. They do not care about the customer, it is all about how much we can rip off the customer.

Ship experiences

Food and Dining

Not able to travel because of storm Hurricane Matthew.

Onboard Activities

Not able to travel because of storm Hurricane Matthew.

Entertainment

Not able to travel because of storm Hurricane Matthew.

Children's Programs

Not able to travel because of storm Hurricane Matthew.

Service and Staff

Not able to travel because of storm Hurricane Matthew.

Ship Quality

Not able to travel because of storm Hurricane Matthew.

Cabin / Stateroom

Not able to travel because of storm Hurricane Matthew.

Ship tip

Not able to travel because of storm Hurricane Matthew. If you are looking for customer service this is not the cruise line you want to be associated with.

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8 Comments

Gwbigdog    2 years ago

Thanks for sharing your cruise.
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briceand4    7 years ago

I do not think it is fair to rate the cruise a 1star.  All cruise lines have the same policy.  This situation was your fault not the cruise lines.  The rates are cheaper during hurricane season.  It is foolish to book during this time if you are not going to prepare.  Purchase trip insurance and plan on arriving at least one day early.

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kohoshinook    8 years ago

Unfortunately, this was an expensive lesson for you. We always buy travel insurance, travel to port city a day or two early, and if we're flying we book a hotel for disembarkment night and fly home the next day. You can never control the weather, traffic jams, road closures, mechanical issues or your health, so it's always best to plan ahead for the inevitable what-ifs. I'm really very sorry you missed your cruise, and I hope you'll get another chance to go on one sometime! Maybe try booking not during hurricane season tho. 🚢🏝🍹
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boldpro    8 years ago

Always always buy trip insurance
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harlyri11323146    8 years ago

I hate to say this but they sell insurance , it's a shame the cruise line won't work with you and give u credit for a another booking they can't fill every roo,m on that ship every trip .
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newtraveler    8 years ago

Trip insurance!!!!
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Katievp    8 years ago

And buy trip insurance if you're traveling during peak hurricane season.
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johngbostrom    8 years ago

It's sad but they will refer you to the cruise contract everytime and if you take the time to read it you will realize that the cruise lines are not responsible for anything. If traveling a long distance to a port the best thing to do if you can is to plan to arrive a day or two ahead of cruise to allow for emergencies.
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