MSC Divina Cruise Review to Caribbean - Eastern

Experience
4-6 cruises

Review
1

Helpful Votes
4

1 out of 5

I Don't Know

Sail Date: October 08, 2016

Reviewed: 1 month ago

Traveled As: Singles/Friends

Room Type: Balcony

Due to Hurricane Matthew I was unable to travel to get the cruise. The whole eastern seaboard was hit very hard by the storm. Road was close and trains and plane was not traveling. But the saddess thing was that the Cruiseline or the agent even try to help. My wife and I was told to get there the best way we know how and those was the exact words. Sad, no refund or at least say Mr. and Mrs. Johnson we can see if we can get you on a later cruise in the future. There was nothing, customer service was very bad, the Cruise Line customer service was very bad. They do not care about the customer, it is all about how much we can rip off the customer.

Cabin / Stateroom Not able to travel because of storm Hurricane Matthew.
Embarkation and Disembarkation Not able to travel because of storm Hurricane Matthew.
Ship Quality Not able to travel because of storm Hurricane Matthew.
Destinations and Excursions Not able to travel because of storm Hurricane Matthew.
Onboard Activities Not able to travel because of storm Hurricane Matthew.
Children's Programs Not able to travel because of storm Hurricane Matthew.
Entertainment Not able to travel because of storm Hurricane Matthew.
Service and Staff Not able to travel because of storm Hurricane Matthew.
Food and Dining Not able to travel because of storm Hurricane Matthew.

Tip

Not able to travel because of storm Hurricane Matthew. If you are looking for customer service this is not the cruise line you want to be associated with.



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