Good, but not outstanding

MSC Divina Cruise Review to Bermuda
Experience: 7+ cruises
Reviews: 3
Helpful Votes: 33

Overall Rating:

3 out of 5
Verified Review
MSC Divina

7 Night Bermuda (Miami Roundtrip)

Sail Date: April 11, 2015

Ship: MSC Divina

Cabin Type: Balcony

Cabin Number: 11148

Traveled As: Couple

Reviewed: 3 years ago

Review Summary

This is a bit of 'good news/bad news' review of the MSC Divina on a 7-night round trip Bermuda cruise from Miami.

First, the good news:  The Divina is quite possibly the cleanest ship we have been on (and we have cruised over 25 times on five different cruise lines.)  The entertainment was quite good.  The buffet is large and has adequate seating, even during prime dining times.  Our balcony stateroom was nice.

Now, the bad news:  The overall service onboard was substandard.  This ranged from our stateroom to the service in the main dining room.  The service frequently was not up to the standards of any of the other cruise lines we've cruised on and at times appeared indifferent.  This could be the result of two factors.  First, MSC is a 150 year old family shipping company that only relatively recently has expanded into the passenger cruise business and has not completely refined their passenger operation.  Secondly, this may be a result of the prepaid gratuities that are endemic throughout the entire cruise industry now.  This has the possibility of removing the incentive for exceptional service.  We'll have to wait and see how this affects the industry, but I am not optimistic that the levels of service we experienced in the past will continue to be the norm for anything but the upscale cruise lines.

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports Of Call

Miami, Florida

3 out of 5

Nassau, Bahamas

5 out of 5
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