Beautiful Ship, AMAZING Entertainment, but Food & Service Lacking

MSC Divina Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 19

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: October 11, 2014
Ship: MSC Divina
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 3 years ago

When we boarded the Divina, I was so excited as the ship is aesthetically lovely with really pretty public spaces.  Our first service experience was with a cocktail waiter named Jorge in the Atrium Bar who was fabulous.  He smiled welcomed us on board, and I was thinking at that point that this was going to be a great cruise.  Unfortunately, that was the one and only  service with a smile that we encountered. In other encounters with staff, we literally had to track down a cocktail waitress who would hold out her hand for your cruise card and say "what do you want?"

 

The cabin was located on the back of the ship and was a nice spot, though the configuration of the folding shower doors made the bathroom difficult to maneuver.  Also the drawers & closet were facing the bathroom door so if someone is in the bathroom, they can not exit until the other person has cleared the closet and closed the drawers & doors.

 

There are only 2 specialty restaurants which definitely do NOT make you feel special as you're sitting in a lucite (clear plastic) chair with paper placemats, and paper napkins.  Instead of the menu being offered to you at a fixed per person rate, it is a la carte.  As an example in the steakhouse, steak for 2 was $60 and that was ONLY for the steak and nothing else.  We decided after perusing the menu and noticing that there was only 1 other table in there, to skip dining there.

 

The production shows were really wonderful...it's just too bad that MSC hasn't figured out how to offer graceful service to accompany them.

 

Food and Dining

3 out of 5
Food presentation was diner like

Entertainment

5 out of 5
Production shows were amazing!

Service and Staff

1 out of 5
Jorge in the Atrium Bar was the one and only great service experience we had while on board.

Ship Quality

5 out of 5
Lovely ship with beautiful public spaces...

Cabin / Stateroom

5 out of 5
Cabin was nice...though the bathrooms are a bit difficult to maneuver
5 out of 5
Dolphin Cave and Duns River Falls - great combo excursion.
5 out of 5
Loved the Stingray Experience
5 out of 5
Always a pleasure to go there and eat authentic Mexican food.
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