MSC is running a Med cruise in the Caribbean without taking into consideration that it is a different type of customer.
MSC Divina Cruise Review to Caribbean - Eastern
Sail Date: August 23, 2014
Ship: MSC Divina
Cabin Type: Inside
Cabin Number: 8194
Traveled As: Singles/Friends
Reviewed: 3 years ago
Overall service and food is not good. Food as described on menus is not what you receive. Either overcooked or undercooked. Various balcony cruises missing half of glass door enclosure in the shower stall. Complaints to management did not get them fixed. Crew either does not speak or understand English, and do not address problems in the restaurants. If you use a credit card for your onboard charges on the final morning you have to get in a long line to sign your bill, if you are paying cash the line is even longer. When you get your charge from you bank there is a Service Fee for International transaction because their banking is done overseas. Onboard loading a mess.
All kinds of lines without anyone assisting you in loading operations. The main problem, and I discussed this with a Staff member, is that they have to adjust their operational mentality to the fact that this vessel is operating in the Caribbean where passengers are used to many cruise lines that are knowledgeable at meeting the passengers needs and providing the service that they are accustomed to.
(I have done 81 cruises and know the industry very well.)
Food and Dining
Service and Staff
Cabin / Stateroom
At breakfast time in the Buffet Deck go very early to make sure that they have the food of your choice. Anything after 8am not guaranteed all the foods are there, or available.