absolutely horrible. had wrong documentation and didnt get on cruise. royal caribbean told us it was our problem and would not refund and money or even credit towards another cruise. lost $2000. thought it was horrible of royal caribbean

Mariner of the Seas Cruise Review to Caribbean - Bahamas

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall rating:

1 out of 5
Verified Review
Mariner of the Seas

3 Night Bahamas & Perfect Day (Port Canaveral Roundtrip)

Sail date: September 27, 2019

Ship: Mariner of the Seas

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

we accidently had a copy of documentation and they did not accept it so we could not go on cruise. called royal Caribbean to talk to them about possible refund or credit towards another cruise. they told us it was our problem and they do not refund. asked about credit towards future cruise and was told once again it was our problem and they would not do that. thought it was so unsympathetic by them. have 14 daughter which so disappointed and they did not care a bit. wasn't asking for anything for free. just wanted credit. paid $2000 for a 3 night cruise. lost it all

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

not to

Ports of call

Port Canaveral, Florida

1 out of 5

Disembarkation

1 out of 5
Was this review helpful? 5

4 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing