Excellent Cruise, Outrageous Add On Prices - Letter to Oceana

Marina Cruise Review to South Pacific

Experience: 7+ cruises
Review: 1
Helpful Votes: 13

Overall Rating:

4 out of 5
18 Night Pacific Serenade (Valparaiso To Tahiti)
Sail Date: December 17, 2014
Ship: Marina
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 3 years ago

We recently cruised on the Marina from Santiago to Tahiti.  The cruise was nice, the food was very good, and the service excellent as we would expect from a 5.5 star cruise line.    BUT

We were aware that Oceana’s wine and beverage prices were always higher than other cruise lines and—

Your wine package of “…a personally selected 7 bottle special selection of wines…” for $297.50 ($42.50 per bottle) looked OK.  I did not recognize many of the wines so before purchasing I looked them up on e “Wine Searcher.com” - probably the standard for wine research, reviews pricing and availability.  We wanted all red wines and looked up those we thought we might like.

OUCH – We looked up 12 wines and discovered retail prices ranging from $6 to $14.  The average price of the wines was $9.94 (your cost about $6.40 per bottle).  The wine ratings from multiple reviews ranged from 81 to 88 points with an average of 84.3 points.  This is pretty poor for “specially selected wines”

It takes a large amount of courage, or a pre-planned decision to gouge your customers, to mark up the average wine from $6.50 cost to $42.50, that’s over 650%.  How can you justify this ??

We took the Nautica Black Sea Cruise in Aug2013. We spent 2 weeks driving through Turkey including Selcuk (Ephesus) before embarking in Athens.  Oceana’s small group full day tour of Ephesus (12 persons max) was over $250 pp.  We took the same Ephesus tour in Turkey for $65 pp using the same tour supplier.  On our Marina  cruise, in Easter Island, we took a professionally led small group 2 day tour for the same price as the half day tour by Oceana.

So much for our warm and fuzzy feelings about Oceana’s pricing tactics.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
5 out of 5
Was this review helpful? 13

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top