gverdi Cruise Review on Liberty of the Seas on Apr 07, 2019

Item: Liberty of the Seas
Rating: 3
Author: gverdi

Liberty of the Seas Cruise Review

gverdi

Contributor Level: Purser

Reviews: 2

Helpful Votes: 8

Overall rating:

3 out of 5

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: April 07, 2019

Ship: Liberty of the Seas

Reviewed: 5 years ago

Review summary

The LOTS is a beautiful ship and appears to be well maintained in general. This being our 6th cruise with RCCL and the fact that we returning platinum members, we were very disappointed with the staff and some of the other amenities. I’ll start with our cabin (#1856 on deck 12) - clean, bright, with full floor to ceiling windows it was amazing! Our cabin steward, Andy, was also fantastic and always busy working and doing a great job! The main dining room (3rd level Botticelli) we had a nice table at the window. It was always overly warm which on formal nights was uncomfortable! Dining staff were friendly but not very attentive. They were slow and very rarely asked how the food tasted. The food did not even compare to what we have had on other Royal ships! No presentation on the plates and same old broccoli and carrots on the side. Menus did not change much night after night either. They did not offer coffee/tea with dessert or after dinner cordials. I feel that now that a majority of cruisers purchase the drink packages the offerings have become less available. Bar service (when you went to the bar) was good in general although there were a few drinks we had that were horrible. Roberta at the Bolero bar was outstanding! Also Jeffrey at the Solarium bar was great! The Windjammer buffet was not impressive at all! A lot of the same food day after day. Food was not replenished quickly. Silverware was always empty. The staff made themselves scarce. Only once all week were we asked if we would like something to drink with our meal. We had to go get our own juice/iced tea/coffee/etc. The entertainment was good overall. There were 2 comedians that were excellent! The Saturday Night Fever show was one of the best and most creative I have ever seen on a cruise ship! The ship needs to have a better spot (like a lounge) available for Karaoke. The area used was way too small for the amount of people and very noisy. We had an issue with a RC sanctioned excursion and theft on one of the islands and we got the run around with guest services over and over telling us they were going to “take care of it” and then not doing it, causing us to lose valuable vacation time over and over again! Overall, I did not think the staff on this ship were well managed in comparison to other RC ships we have sailed on. Needless to say, we will not be going back on the Liberty anytime soon! Hopefully this is not the direction Royal Caribbean is going in!

3 Comments

Other reviews of this sailing

Amazing 😊⛴

Exceeded our expectations