Service

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 8

Review summary

Favorite part of the cruise was the entertainment and connecting with new people throughout the cruise.  Our stateroom attendant was a pleasure and did an exceptional job keeping our stateroom clean and freshened.   The customer service desk personnel were courteous and friendly.  One exceptional service we did receive is an attendant reopened a store for us because my husband need swimming trucks for our excursion the next morning.  I thought that was a really nice thing to do.

 

The one thing that I was not please with was the dining room attendant (Katie) in Johnny Rockets.  The previous evening we were told that we were eligible for a BYGOF float only to find out on the next day when we went to redeem the free float is was not for a float but milkshake or malt.  When we were told this we said okay it was just a miscommunication and we will just go ahead and purchase the float.  Katie wanted to know who told us that and we could not remember the staff person's name and we told her that is was not a big deal and she had an attitude with us saying, "it may not be a big deal to you but it is to me." well I'm the customer and I took offense to her speaking to us in that manner.  This was reported to the customer service desk and they assured us it would be handled.  Despite this experience the cruise was still a pleasure and I would  definitely recommend Royal Caribbean to my friends an family.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Galveston, Texas

Cozumel, Mexico

George Town, Grand Cayman

Falmouth, Jamaica

Other reviews of this sailing