Room and service disappointment

Liberty of the Seas Cruise Review to Caribbean - Western


Contributor Level: Deck Hand
Experience: 4-6 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

1.0 out of 5
4 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: April 30, 2015
Ship: Liberty of the Seas
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 2 years ago

From the moment we walked on the ship, I could see it was disorganized.  We were not directed where to go, just sent in one direction on a deck.  All other cruises, we would have entered inside the ship with a great 1st impression.  The cheese/cracker and fruit platter was another disappointment and wine we pre-ordered for the room.  The crackers were saltines, chunks of orange cheddar cheese, one strawberry for 3 woman.  We were told the ship was newly reburished, the room and all other areas did NOT reflect this.  The room attendant, when asked about the ship being reburished, he said "where did that happen?  Certainly not in your room".  We made the best of our time together but was really disappointed because 2 of us had boosted about Royal for our 1st time cruiser friend.  Just to have average service, less than acceptable food and ship lower than average.  

 

Food and Dining

3 out of 5
Buffet served same food each day. Dinner was good, but small portions and on last day the service was horrible.

Onboard Activities

5 out of 5
Pool side was great!

Entertainment

5 out of 5
Enjoyed the entertainment

Service and Staff

3 out of 5
Only dining staff was great. Room attendant tried, but was annoyed with our dissatification with poor service

Ship Quality

1 out of 5
States it's been refurbished, but could not see this. Room was horrible, worn and carpet smelled.
1 out of 5
The port we left at was a more a commercial ship yard with very little direction where to go. Any help you asked for they put their hand out for a tip. nothing like the luxury of porting out for a Disney or other Royal lines
5 out of 5
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