Liberty of the Seas Cruise Review to Caribbean - Western

Deck Hand

4-6 cruises


Helpful Votes

1 out of 5

Room and service disappointment

Sail Date: April 30, 2015

Reviewed: 1 year ago

Traveled As: Family w/young children

Room Type: Oceanview

From the moment we walked on the ship, I could see it was disorganized.  We were not directed where to go, just sent in one direction on a deck.  All other cruises, we would have entered inside the ship with a great 1st impression.  The cheese/cracker and fruit platter was another disappointment and wine we pre-ordered for the room.  The crackers were saltines, chunks of orange cheddar cheese, one strawberry for 3 woman.  We were told the ship was newly reburished, the room and all other areas did NOT reflect this.  The room attendant, when asked about the ship being reburished, he said "where did that happen?  Certainly not in your room".  We made the best of our time together but was really disappointed because 2 of us had boosted about Royal for our 1st time cruiser friend.  Just to have average service, less than acceptable food and ship lower than average.  


Embarkation and Disembarkation
quick on and off. Thank goodness
Ship Quality
States it's been refurbished, but could not see this. Room was horrible, worn and carpet smelled.
Destinations and Excursions
Loved our snorkeling excursion
Onboard Activities
Pool side was great!
Enjoyed the entertainment
Service and Staff
Only dining staff was great. Room attendant tried, but was annoyed with our dissatification with poor service
Food and Dining
Buffet served same food each day. Dinner was good, but small portions and on last day the service was horrible.
Ft. Lauderdale (Port Everglades), Florida
The port we left at was a more a commercial ship yard with very little direction where to go. Any help you asked for they put their hand out for a tip. nothing like the luxury of porting out for a Disney or other Royal lines
Cozumel, Mexico

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