Out of practice

Item: Koningsdam
Rating: 2.9
Author: briekman

Koningsdam Cruise Review to Coastal - West Coast

briekman

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 30

Overall rating:

2.9 out of 5

Verified Review

2 Night Pacific Northwest (Vancouver Roundtrip)

Sail date: April 28, 2022

Ship: Koningsdam

Cabin type: Inside

Cabin number: 7183

Traveled as: Couple

Reviewed: 2 years ago

Review summary

It seems they’re out of practice having two years off. Customer service is definitely lacking

Embarkation

2 out of 5

Very slow. 2 hours to board the ship

Ship experiences

Food and Dining

2 out of 5

Customer service definitely lacking here

Onboard Activities

3 out of 5

Pools were OK. Hot tubs were extremely small enough for 2 to 3 people

Entertainment

4 out of 5

Entertainment was great

Children's Programs

No children

Service and Staff

3 out of 5

State room staff were awesome. Dining room staff need more training in customer service

Ship Quality

3 out of 5

Layout is fine I thought they would be cleaning more than they were especially with Covid

Cabin / Stateroom

2 out of 5

The cabin was clean and comfortable, But we heard a loud banging and rattling noise throughout the evening early morning and afternoon that did not stop. Very frustrating

Ship tip

Wait until they get better

Thumbs up

Ports of call

Seattle, Washington

4 out of 5

Disembarkation

4 out of 5

Easy

6 Comments

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