Out of practice

Item: Koningsdam
Rating: 2.9
Author: briekman

Koningsdam Cruise Review to Coastal - West Coast

briekman

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 31

Overall rating:

2.9 out of 5

Verified Review

2 Night Pacific Northwest (Vancouver Roundtrip)

Sail date: April 28, 2022

Ship: Koningsdam

Cabin type: Inside

Cabin number: 7183

Traveled as: Couple

Reviewed: 2 years ago

Review summary

It seems they’re out of practice having two years off. Customer service is definitely lacking

Embarkation

2 out of 5

Very slow. 2 hours to board the ship

Ship experiences

Food and Dining

2 out of 5

Customer service definitely lacking here

Onboard Activities

3 out of 5

Pools were OK. Hot tubs were extremely small enough for 2 to 3 people

Entertainment

4 out of 5

Entertainment was great

Children's Programs

No children

Service and Staff

3 out of 5

State room staff were awesome. Dining room staff need more training in customer service

Ship Quality

3 out of 5

Layout is fine I thought they would be cleaning more than they were especially with Covid

Cabin / Stateroom

2 out of 5

The cabin was clean and comfortable, But we heard a loud banging and rattling noise throughout the evening early morning and afternoon that did not stop. Very frustrating

Ship tip

Wait until they get better

Thumbs up

Ports of call

Seattle, Washington

4 out of 5

Disembarkation

4 out of 5

Easy

6 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise.

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ahawk20 2 years ago

Your experience was 100% opposite of ours on the Koningsdam in mid March , MEX Riviera. We had high customer service all over the ship- customer service desk, shore excursion desk, our MDR team , table 249 was top notch in friendliness & efficiency. All bar tenders and servers went out if their way to smile & were very friendly. I’m so sorry your experience was different.

Thumbs Up 0

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Lawnboy1956 2 years ago

We were on the ship last December out of San Diego. We had the greatest time, service, food, rooms, cleanliness all excellent.

Thumbs Up 1

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Gwbigdog 2 years ago

Oops 😬

Thumbs Up 0

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GSSI 2 years ago

Been on this ship three times since the restart. My experience has been the complete opposite. Always cleaning always great service. In fact I have to disagree with every point you make. Maybe Holland isn’t for you. 🤷🏼‍♀️

Thumbs Up 1

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javawoody 2 years ago

Thanks for the review

Thumbs Up 0

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