It was just ok

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Review summary

My room attendant as well as the dining staff were awesome but the customer service at the desk, and other areas was not up to what I heard was princess standards. The food at the buffets tasted like generic over processed food... Oatmeal was like slop, eggs in scrambled eggs was mushy, French toast was hard as a rock, fried shrimp was aweful... Steaks at night had grissle throughout them. The restaurant manager Andrew in Provence dining room was unfriendly, rude even, and pompous. I cruise on celebrity quite a bit and had heard that princess was comparable... I'm sorry to say they are not. I've been on 17 cruises and now officially been on all the major cruise lines and princess really disappointed me. The front customer service area was surly and I was snapped at by one of the ladies as well as I watched several other people have the same issue. Communication on the ship was bad and it felt very disheveled and unorganized. I really wanted to like princess but... It just wasn't that great. Even in talking with passengers who had sailed with princess previously, they were quite disappointed with the Island Princess. These are just my opinions and experiences. I hope they are used help. Constructive criticism is meant to be taken to improve or tweak things into a better situation.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: The excursions

Cons: Food

Recommends Island Princess? No.